Gregory Funding is seeking a professional, experienced candidate to handle our Mortgage Servicing and Collections calls! The ideal candidate will be punctual, professional, have excellent communication skills, and a deep understanding of collections laws, policies, and procedures. Representatives take around 100-150 calls a day, and are expected to maintain our high level of customer service expectations. Motivated self-starters preferred! Come be a part of a rapidly growing team, and utilize your skill sets to be an asset to our organization!
Day to day you will
- Contact debtors regarding status of their account and negotiate payment arrangements to avoid mortgage delinquency and foreclosures
- Determine debtor’s financial ability to qualify for alternate payment programs available to their unique situation
- Work in accordance with consumer privacy laws and all company procedures
- Perform skip tracking to locate debtors with incorrect contact information
- Document and maintain all incoming and outgoing collection efforts in accordance with the established standards. (E.g. update phone numbers, sending letters, updating mailing addresses, confirming occupancy etc.)
- Discuss Escrow, Taxes, Insurance, Bankruptcy, Foreclosure, Payoff’s and Reinstatements with borrowers
Requirements
- At least one year experience in financial services industry preferably a customer service based role
- Intermediate proficiency in Microsoft Office Suite including Excel
- Excellent written and verbal communication skills with the ability to maintain professional demeanor at all times
- Excellent judgment and the ability to make independent decisions in fast paced environment
- Strong organizational skills and exceptional attention to detail
- Strong Customer Service skills including; empathy, de-escalation and acknowledgement skills
- Ability to adhere to compliance guidelines by reciting disclosures when applicable
- Ability to establish and build relationships with multiple departments to accomplish
- Ability to work extended hours as needed based business needs including one Saturday a month (4 hour shift)
Benefits
As a top-rated special servicing company, our mission is to deliver the highest level of customer experience in the mortgage servicing industry by providing easy loan management, help in the face of financial hardships, respect in every interaction, and regulatory expertise.
Gregory Funding has created proprietary, customized Customer Service systems and its own advanced analytics to leverage improved mortgage loan management.
At Gregory Funding, we believe the key to any company’s success lies in hiring the best people and providing them with the necessary tools, training, and incentives. We consider investing in our employees to be essential. You will have the opportunity to contribute and make an impact from day one. Hard work and innovation are expected and rewarded.
We offer competitive salary and a great benefits package including medical, dental, and vision insurance, covering 100% of the employee premiums and 50% for dependents. We provide life insurance, short & long term disability insurance, 15 days of PTO, 8 paid holidays and a 401(k) plan with company match up to 4%. We have a dog friendly work environment, and casual dress.
- We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
- We maintain a drug-free workplace and perform pre-employment substance abuse testing.