MIRROR Lead (Contract- Walt Whitman)
Employment Type : Full-Time
The MIRROR Lead is the superuser of MIRROR at our store. They are the go-to person for guests to understand the benefits of The MIRROR. The MIRROR lead not only sells but is also a passionate MIRROR champion to create excitement for guests, our collective, and teammates. The MIRROR lead partners closely with Leadership teams to provide actionable feedback and is excited to test and pilot new ideas or tactics. MIRROR lead is front and center to driving engagement, sales and excitement with guests in-store and post-visit.
**This role requires a commitment of 35 hours a week during peak business hours including one full weekend day availability (ie. Wednesday-Sunday availability) in store. Please note that having full weekend availability is highly preferred and not mandatory.
What you’ll do:
- Sell lululemon guests and potential MIRROR Members on the product and brand
- Build local community relationships to product test, drive awareness and sales of The Mirror at lululemon
- Drive local traffic into the store through private appointments, community events, etc
- Engage in sales conversations with guests in-store (or via virtual demos) to drive purchases, build awareness and acquire new MIRROR Members
- Follow up with Potential MIRROR Members virtually or in person
- Participate in ongoing Mirror training and updates on latest product features or changes to MIRROR Member Experience
- Generate Potential MIRROR Member leads and sales to meet and exceed goals
- Lead by example and provides MIRROR product education to the store team
- Utilize MIRROR resources in order to share feedback and delegate action
- Collaborate and work with lululemon and MIRROR leadership team to develop new store strategies and tactics to drive business results
- Analyze the business and take necessary action to drive sales; able to speak to business metrics/trends
Required Skills & Experience
- 2-3 years of experience working in a customer-facing role
- Experience selling in lululemon stores and/or experience selling technology or high consideration/high price-point items.
- Excellent written and oral communication skills
- Strong problem-solving skills
- Ability to see the question behind the question
- Flexible and adjusts in an ever-changing, fast-paced environment
- Ability to build relationships with and support/coach other team members