Our Merchandising Leads play a pivotal role at Columbia Distributing. The Merchandising Lead is responsible for overseeing the workflow of assigned merchandising teams. The Lead works closely with the Merchandising Supervisor to ensure customers receive excellent customer service. This position assists with training new Merchandisers as they learn the essential job functions.
Key Responsibilities
- Oversee workflow of assigned merchandising team
- Monitor and make recommendations regarding sales, delivery and merchandising service levels in the retail market place
- Provide assistance with customer calls, complaints and issues in a timely manner
- Maintain positive relationships and direct communication with store personnel, and sales and delivery teams
- Work with Merchandising Supervisor to resolve customer service issues
- Work with merchandising and sales team members on a continual basis to train, support and evaluate needs
- Develop and maintain positive, cooperative and team-oriented relationships with co-workers, supervisors, managers and others you come into contact with throughout your job
- Rotate product on an ongoing basis
- Assist with merchandising store as needed
- Accurately clock in and out, adhering to state labor laws
- Adhere to all state liquor laws and regulations
- Demonstrate behaviors consistent with those of the Company's Core Values at all times
- Complete all other tasks or projects as assigned
Key Competencies
- General knowledge of industry products
- Excellent oral and written communication skills
- Effective organizational and time management skills
- Ability to develop strong relationships with internal and external customers
- Ability to work independently while managing multiple tasks and meet deadlines
Work Environment
This job operates in our accounts, mostly indoors with occasional outdoor work.
Physical Demands
- Lift/carry 35 lbs. repetitively and up to 75 lbs.
- Push/pull up to 100 lbs.
- Bend/stoop/crouch/squat/use arms/wrists/hands/grasp
- Climb stairs
- Work indoors and outdoors
- Drive
- Operate equipment
Expected Hours of Work
This is a full-time position. Days and hours of work vary, and may include weekends and overtime as necessary.
Travel
Local travel only
Required Education and Experience
- Minimum of 18 years of age
- High school diploma or GED required
- Valid driver's license and auto insurance required
- Must be able to own/operate a mobile smart phone device
Preferred Education and Experience
- Previous grocery or retail experience
- Six (6) months merchandising experience
Classification: Non-exempt
Reports to: Merchandising Supervisor