Membership Sales Representative Details

Membership Sales Representative

Vacation Innovations - Orlando, FL

Employment Type : Full-Time

Position Summary: The Membership Sales Engagement Specialist is responsible for conducting an exceptional customer service experience for new members on the platform through an outbound “Welcome Call” and renewal of annual membership dues. The specialist will also have a secondary function to provide the new member access to the website and help prequalify on any possible travel opportunities, by necessary discovery. The agent is responsible for suggestive upsells on new products/services. In addition, the agent may receive inbound calls from new members requesting similar support needs and request assistance with program questions and website navigation. The agent is responsible to ensure that 90% or more of the new members assigned, have been contacted via “Welcome Call” by specialist each month and monthly collected revenue required.

$17 per hour plus uncapped commissions!

Responsibilities/Duties:

• Conduct both outbound and incoming “Welcome Calls” for new members
• Provide each member adequate account information and access to the website through online tour and standard touchpoints
• Suggestive sell on additional product or services that member may qualify for and transfer to appropriate team
• Accurately respond to inbound emails or call request for follow-up on new members in a timely manner
• Renewal of membership annual dues on a consistent basis
• Consistently reach department goals and revenue matrix each month for “Welcome Calls” and “Renewals”
• Answer all calls in a timely, efficient, and knowledgeable manner
• Maintain and update database accordingly
• Regular and consistent attendance

Requirements

• Minimum of 2-years of sales & customer service/call center or related experience
• Must be able to work in office - located in Orlando, Florida 32819
• Strong outbound call experience
• Highly motivated, goal oriented
• Capable of articulating professionally to customer
• Ability to effectively manage time, a strong sense of urgency applied to all tasks
• Must be able to effectively analyze and interpret data
• Possess strong reading comprehension and written communication skills
• Strong attention to detail
• Proven internet and computer software skills
• Able to work flexible hours, including evenings, weekends, and holidays
• Bilingual is a plus
• High School Diploma or equivalent level of education

Benefits

• 401K with Employer Match
• Health Insurance
• Dental/Vision Insurance
• Paid Time Off and Paid Holidays
• Short/Long Term Disability
• Access to discounted hotels, resorts, flights, and rental cars

About Holiday Systems International: Holiday Systems International has grown exponentially over its 27-year history, amassing a loyal membership base of nearly 400,000 travelers while building our reputation as a leading technology and private-client service provider in the travel industry. Our products and services include loyalty systems, booking engines, membership systems, employee benefit programs, travel agency booking platforms, corporate travel systems, travel gift cards, and many more.

At Holiday Systems International, we strive to serve as an industry-leading provider of travel technology, products and solutions for developers, partners and consumers.

We conduct our business with the vision of building long-term, incremental value within the travel industry through the development of innovative, technology-driven systems, products and programs.

• We seek to create value in all we do.
• We prioritize the needs of our partners and clients.
• We operate with transparency and integrity.
• We believe travel is an essential part of life.