Member Services Representative-Closer
Employment Type : Full-Time
Reports to:
Requirements:- Fluent in English
- Proficient reading and writing skills
- Computer Skills
- Can lift heavy weights (re racking purposes)
- Must be 18 or older
Special Skills:- Strong customer service skills
Responsibilities:- Membership Sales
- Greet all members & guests with a smile and wish them well as they exit the club
- Check in all members and guests in accordance with company procedures
- Facilitate any messages on club software at member check-in
- Answer phones in courteous, helpful, professional manner
- Communicate special events to members and guests
- Maintain an atmosphere, which makes members feel welcome
- Facilitate all member requests or forward to a manager
- Maintain professional disposition at all times
- Sell retail products
- Schedule member services: tanning, etc
- Facilitate payment of member services in accordance with company procedures
- Know club facility, services, and schedules
- Maintain a clean and organized work area
- Assist in all projects as delegated by club management
- Follow all policies and procedures in the Employee Handbook
- Opening and closing duties
CLOSING DUTIES:
- Hours typically 6:30 pm- 11:30 pm
- Re-racking weights
- Opening POS drawer
- More to be discussed in the interview
Meetings:- Monthly or Weekly Department Meetings Employee Training Meetings