Member Services Representative-Closer Details

Crunch Norcal LLC - Granite Bay, CA

Employment Type : Full-Time

Reports to:

  • Manager
  • Lead

Requirements:
  • Fluent in English
  • Proficient reading and writing skills
  • Computer Skills
  • Can lift heavy weights (re racking purposes)
  • Must be 18 or older

Special Skills:
  • Strong customer service skills

Responsibilities:
  • Membership Sales
  • Greet all members & guests with a smile and wish them well as they exit the club
  • Check in all members and guests in accordance with company procedures
  • Facilitate any messages on club software at member check-in
  • Answer phones in courteous, helpful, professional manner
  • Communicate special events to members and guests
  • Maintain an atmosphere, which makes members feel welcome
  • Facilitate all member requests or forward to a manager
  • Maintain professional disposition at all times
  • Sell retail products
  • Schedule member services: tanning, etc
  • Facilitate payment of member services in accordance with company procedures
  • Know club facility, services, and schedules
  • Maintain a clean and organized work area
  • Assist in all projects as delegated by club management
  • Follow all policies and procedures in the Employee Handbook
  • Opening and closing duties
CLOSING DUTIES:
  • Hours typically 6:30 pm- 11:30 pm
  • Re-racking weights
  • Opening POS drawer
  • More to be discussed in the interview
Meetings:
  • Monthly or Weekly Department Meetings Employee Training Meetings

Posted on : 3 years ago