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Employment Type : Full-Time
Thank you for considering a career at Mercy Health Job Title: Medical Secretary Summary The Medical Secretary will provide patient care at the front end of the office. The Medical Secretary will be responsible for all aspects of the check-in and check out windows, including but not limited to, customer relations, good communication and computer skills (scheduling, registration) while maintaining professional patient care. Must be extremely flexible and able to adapt to the many variable working conditions impacting all aspects of the role relating to overall workload, speed/pace in which they perform, tasks performed, timeliness of completion, etc. Essential Duties and Responsibilities It is expected that all duties and responsibilities of this position will be performed in a manner that reflects the values of Catholic Healthcare Partners, which are Human Dignity, Justice, Compassion, Sacredness of Life, and Service Greets visitors, ascertains nature of business, and directs visitors to appropriate person Schedules and reschedules appointments when necessary Verifies insurance information in the CarePATH system Must be trained and competent in the Scheduling and Registration functionality of CarePATH and must be able to navigate in AS400, if applicable Maintain a clean, neat, and safe environment for patient and staff Attends staff meetings as directed by the practice manager/supervisor Assist patients, family members or other clients with concern and empathy; respect their confidentiality and privacy and communicate with them in a courteous and respectful manner Answer and refer telephone calls or other inquires to ensure accurate and timely communications are facilitated, triages phone calls as necessary Maintains confidentiality and actively supports patient/family rights Evaluates the effectiveness of equipment and processes for achieving positive patient outcomes Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns Ensure compliance with regulatory standards Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary Minimize non-productive time and fill slow periods with activities that will enable you to prepare to meet the future needs of SRPS (education, organizing, housekeeping, assisting others) Maintain regular attendance and do not incur excessive overtime Performs all other duties as assigned Performs all duties, with or without accommodations, listed in the Physical Demands section of this job description. Leadership Responsibilities None Corporate Responsibilities Awareness of and compliance with the Corporate Responsibility Program, which includes executing duties in accordance with all policies and regulations affecting one’s job; and reporting all concerns or violations of policies, procedures or government regulations. Qualifications 1 to 3 years experience preferred. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Certificates, Licenses, Registrations n/a Education and/or Experience Education: High School diploma or G.E.D. required, Associates degree desirable. Years of Experience: 1 to 3 years experience in physician office setting preferred. Use of telephone, computer, printer, fax machine, copy machine, and general office skills required. Demonstrates assertive communication skills. Develops and maintains effective communication with internal and external individuals. Ability to read, analyze, and interpret professional journals, technical procedures, or governmental regulations. Ability to write reports and general correspondence. Employee must be able to explain instructions to patients and their families. The employee is required to be able to communicate clearly. Some patient education is required. Examples: Communication of instructions to patients and families upon check-out Analytical Skills The work requires the ability to analyze and solve problems that require the use of basic and/or advanced administrative experience based knowledge Examples: Explain and assist patients with completing required paperwork Decision Making Job is performed in accordance with multi step instructions or procedures that requires the ability to organize work, set priorities and inform supervisor when exceptions arise. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Seeks input/resources to facilitate decision making. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Examples: Understanding the importance of an “urgent” situation when a patient is stating they need to be seen as soon as possible. Other Skills and Abilities Computer Skills: Windows Works within a windows environment and is familiar with the functionality of the windows tools. Microsoft Office Suite Has proficiency working with the applications found within Microsoft Office Suite, including Microsoft Word, Excel, PowerPoint and Access. Internet/Intranet Internet/Intranet: Has the ability to access the organization’s intranet and is familiar with the different content and page layouts. Can access information from the different sites within the web page. Can access the internet and search for relevant material as it relates to the current job. Clinical Applications: Must be able to access the appropriate applications. Must be able to use the functionality of the applications for the successful completion of the employee’s essential job requirements. Maintains the security of the system and access codes per hospital policy. Other Skills: Must be trained and competent in the Scheduling and Registration functionality of CarePATH and must be able to navigate in AS400, if applicable Physical Demands Medium The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Examples: Employee may be required to sit and stand repetitively while checking patients in and out. Work Environment Medium The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee may be exposed to virus, disease and infection from patients and specimens in working environment. Mercy Health is an equal opportunity employer. We’ll also reward your hard work with: Scheduled Weekly Hours: Work Shift: Department: All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com
Answers telephone and gives information to callers or routes call to appropriate staff member
Makes out daily bank deposits
Enter new and existing patients information and changes in computer
Collects payments and co-payments from patients
Posts patient co-pays/account payments
Prepares, receives, and distributes office mail daily
Assembles/mails out new patient welcome letters
Has patient complete HIPAA policy and other necessary forms
Supports and contributes to organizational cost-saving initiatives
Adheres to the safety policies and procedures of SRPS
Recognizes and reports potential safety issues
Communication/Interpersonal Skills
While performing the duties of this job, the employee is regularly required to stand, talk, hear, and use hands to finger, handle or feel. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit, stoop, kneel, crouch, crawl, and smell. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
While performing the duties of this job, the employee is frequently exposed to wet and/or humid conditions. The employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock. The noise level in the work environment is usually moderate. Exposure to blood-borne pathogens is a potential.