Front Office Receptionist
About inSite Health Care Management
inSite Digestive Health Care, the largest gastroenterology medical group in California, with over 50 highly respected and experienced gastroenterologists and allied health professionals, invites those seeking a calling: to help improve the lives of the people in our communities and to better the future of healthcare. Guided by ethical values and transparency, we are a group of innovative healthcare professionals steadfast in our goals to provide high patient satisfaction and we welcome talent from all parts of the country who are interested in joining our patient centered gastroenterology group.
Job Summary
As the medical receptionist, you will efficiently, effectively and warmly serve patients by greeting and helping them, scheduling appointments, as well as providing exceptional customer service.
Responsibilities & Duties
- Welcomes and greets patients and visitors.
- Anticipates patient anxieties and answers patient questions both in person and over the phone.
- Maintains reception area.
- Communicates with back office staff upon patient arrival.
- Notify physician if there are any schedule changes.
- Assist in the creation of new patient welcome packets
- Verifies patient demographics and insurance. information.
- Manage patient portal messages.
- Scans Radiology and Lab requisitions to patient files
- Records outcome of reminder calls made to patients scheduled for procedures, radiology, labs and in-office appointments in gMed.
- Ensures availability of treatment information by filing and retrieving patient records.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information
- Helps patients in distress by responding to emergencies
- Protects patients’ rights by maintaining confidentiality of personal and financial information
- Maintains operations by following policies and procedure; reporting any needed changes.
- Contributes to team efforts by accomplishing related results as needed.
- Other duties as assigned.
Qualifications
- At least 1 to 2 year of front desk reception experience in a medical setting
Required Skills
- Excellent communication skills and multi-tasking skills in a fast paced environment.
- Excellent organizational, interpersonal and decision- making skills
- Ability to work with a high degree of accuracy and operate various office equipment necessary to perform job functions
- Customer service experience
- Computer literate, ability to type at least 40 WPM
- Working knowledge of EMR system
- Working knowledge of general office duties
Related keywords: receptionist, administrative assistant, office assistant
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
Supplemental Pay:
Experience:
- Medical Terminology: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
Work Location:
Company's website:
Work Remotely:
COVID-19 Precaution(s):
- Personal protective equipment provided or required
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place