Medical Office Assistant/Front Desk Details

Medical Office Assistant/Front Desk

North Florida Pediatrics P.A. - Jacksonville, FL

Employment Type : Full-Time

Medical Office Assistant/Front Desk
We are a pediatric clinic and we need upbeat, positive, and compassionate front desk office assistants. We need people who are patient centered minded and genuinely care about the children, their coworkers and their team.

Position Summary

Responsible for greeting patients, answering the telephone, scheduling appointments, collecting patient payments, initiating referrals, verifying insurance and general medical office duties.

Essential Job Functions

• Answers the telephone, handles the calls, directs calls to the appropriate parties and/or takes messages using company protocol
• Schedules patient appointments according to company procedures
• Contacts patients by phone to reschedule missed appointments and/or to remind of upcoming appointments
• Greets patients on arrival and performs the check-in process according to the proper procedure
• Assists patients with the check-out process directly following their visit
• Works collaboratively with other employees to promote the best care of the patient and efficient workflow
• Verifies patient insurance
• Prepares and maintains patient charts, by collecting appropriate information and entering/filing correctly
• Ensures patient confidentiality and reasonably secures patient health information to the best of their ability.
• Provides excellent customer service to all patients, family members/care givers, and other employees
• Collects patient payments (co-pays, co-insurance and past due balances)
• Performs other duties as assigned

Qualifications/Education and Experience

• Minimum high school diploma
• Some college preferred
• Ability to write and speak using proper English
• Bilingual (English/Spanish) preferred

North Florida Pediatrics embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be and the better we can provide care to our communities.

Job Type: Full-time

Pay: $10.00 - $12.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Computer Skills: 1 year (Preferred)

Company's website:

• www.NFLPediatrics.com

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Remotely:

• No

COVID-19 Precaution(s):

• Remote interview process
• Temperature screenings
• Sanitizing, disinfecting, or cleaning procedures in place