Employment Type : Full-Time
Works under the direct supervision and responsibility of a physician. Assists staff, providers, residents and medical students with patient care, clerical, and organizational tasks using a team based approach in providing patient care. Responsible for coordinating appointment scheduling, diagnostic testing and medical record documentation and management. Provides information to patients so they may fully utilize and benefit from the care services. Conveys a positive image of USF Health. May be assigned to specific medical specialty (e.g., surgery, cardiology, neurology, etc.) to help with patient care related to that specialty or may be expected to cross-cover multiple specialties. Note: Must successfully demonstrate competencies within job position. Education: High School diploma or equivalent required. Certification/Registration as a CMA or RMA through one of the national certifying organizations required and must be maintained. BLS and AED certification is required and must be maintained; demonstrated competency within 90 days required. Experience: Experience as a Certified Medical Assistant in a healthcare facility preferred. Aseptic technique preferred, demonstrated competency required within 90 days. Skills: Knowledge of basic organizational tasks and patient care management skills with demonstrated specialty competencies. Ability to recognize and report abnormal symptoms of patient conditions. Adept at electronic medical record and proficient in computer skills, including Windows and MS Office. Adherence to institutional and department policies and procedures (i.e. attendance and dress code policies). Strong communication skills in order to effectively provide information to patients, families, and co-workers at all levels. Meets or exceeds Customer Service Performance Expectations at all times. CUSTOMER SERVICE PERFORMANCE EXPECTATIONS: Courteous and helpful behavior towards patients, physicians, coworkers and external customers; professional and efficient verbal and written communications; accomplishing tasks through teamwork and initiative; and ensuring a timely and thorough response to complaints and/or critiques, and anticipating the needs of all you come in contact with. Perform other duties as directed by supervisor
Position Requirements
Customer Service Performance
Physical Demands
Special Instructions to Applicants
Location 17 DAVIS-DAVIS ISLAN
Department Name Pediatrics
Work Schedule Summary
Specific Duties and Responsibilities Percentage 65
DutiesPatient Care Management
Percentage 30
DutiesOrganizational Tasks
Percentage 5
Duties