Employment Type : Full-Time
Essential Job Responsibilities Administrative Duties - Track 1 Administrative Duties - Track 2 Clinical Duties - Track 1 Reviews visit summary with the patient upon discharge by the provider Clinical Duties - Track 2 Obtains and reviews medical records of all diagnostic/lab reports Performs PHQ-9 Depression screening Ensures proper ICD-10 coding/charges per diagnosis as per medical providers instructions Quality Assurance/Compliance Safety/Cleanliness Culture of Service: 3 C’s Competency Commitment Other
Maintains effective communication with patients in reference to waiting time, patient needs and expectations and patient feedback
Escorts patient to the different areas within the medical office (check-in/out, lab, exam room)
Completes all tasks sent via EHR by the requested timeframe
Ensures compliance with health center’s policies and procedures as it relates to medical examination of every patient seen
Ensures proper and timely check-in of patients and prepares patient for medical examination
Assists with the coordination of patient flow
Ensures proper patient identification using a minimum of two (2) patient identifiers as per national patient safety goals requirement
Schedules follow-up appointment for the patient
Timely and accurate documentation in patient charts
Receives/sends documents via fax per provider request:
Makes phone calls and documents in EHR per provider request
Records pertinent information on forms
Ensures proper and smooth operational flow as it relates to patient visit (i.e. prioritizes patient flow based on medical needs)
Ensures proper patient identification using a minimum of two (2) patient identifiers as per national patient safety goals requirement
Reviews and documents the patient's vital signs in the EHR
Updates and records patient information in the EHR:
Prepares and reviews the next day’s patient schedule & care requirements to maintain patient flow
Assists with the completion of forms as needed:
Ensures proper Patient Health Questionnaire-9 (PHQ-9) Depression screening for risk of suicide of every new patient
Collects and accurately documents patients’ vital signs in the EHR (i.e. height, weight, temperature, heart rate, blood pressure, pulse oximeter and pain level)
Reports abnormal findings to the Registered Nurse and/or Medical Provider
Prepares venipuncture forms
Prepares Advance Beneficiary Notice (ABN) forms as required and informs the patient of any costs associated with lab draw
Prepares and completes lab orders/requisition
Ensures proper collection, labeling, and processing of all specimens using a minimum of two (2) patient identifiers prior to drawing blood
Assists Medical Providers with medical procedures/testing by performing:
Ensures proper processing and specimens are securely enclosed for transport to the lab
Prepares rooms for clinical examination and patient procedures as directed
Ensures materials/supplies/equipment are fully stocked and available
Assists Medical Providers with procedures/testing and ensures proper documentation in the medical record:
Collects, transports, disinfects and prepares instruments for sterilization process in accordance with policy and procedure.
Performs high-level disinfection (HLD) and sterilization of instruments, as assigned and as per manufacturer's guidelines
Ensures the following are entered in patients’ EHR:
Places orders for the following:
Enters Uniform Data System (UDS) & Meaningful Use (MU) measures
Enters self-management goals and plan of care
Provides accurate and timely documentation within the same day of intervention and enters other information as requested by the provider.
Ensures examination rooms are in compliance with the Occupational Safety and Health Administration (OSHA) and Joint Commission (JC) standards
Ensures proper documentation/logging and disposal of medication into the hazardous/black box
Receives training and undergoes competency assessments based on evidence-based guidelines and manufacturer's instructions for use
Ensures cleanliness of clinic area and examination rooms
Reports any cleaning or safety observations to the Registered Nurse and/or Office Manager
Maintains agency guidelines relating to safety, outreach, and confidentiality
Ensures proper handwashing according to Centers for Disease Control and Prevention guidelines
Maintains and follows infection control standards and Universal Precautions as per policy and procedure
Provides feedback observations on risk management/safety assessments in the work area to Registered Nurse and/or Office Manager
Understands and appropriately acts upon the assigned role in Emergency Code System
Understands and performs assigned role in Agency Continuity of Operations Plan (COOP)
Compassion
Participates in training sessions and other meetings as required by the agency and/or funding sources.
Participates in agency developmental activities as requested.
Other duties as assigned.
EducationRequired
Licenses & CertificationsRequired
SkillsRequired
Preferred
BehaviorsRequired
MotivationsRequired