Marketing & Member Services Associate Details

Marketing & Member Services Associate

StretchLab - Park Ridge - Park Ridge, IL

Employment Type : Full-Time

This is an amazing opportunity to gain experience in a new modality that is taking the health & wellness industry by storm! StretchLab is currently seeking a high energy, passion-filled and sales motivated individual that is fitness-minded and has a love for community and our brand to join our StretchLab Park Ridge & Glenview studios! This is a Part-time to Full-time position 25-35 hours weekly and a perfect job for a college student!

NOTHING is more important than the safety of our staff and clients. All necessary precautions will be taken to create a safe work environment for our staff.

StretchLab, the industry leader in offering one-on-one assisted stretching, ranked in top 10% Inc. magazine best franchises, with over 140 studios open nationwide, has expanded to the Chicago NW Suburbs. With Co-Founders coming from the Personal Training industry, Stretch Lab has created a variety of offerings to empower clients to ‘Live Long’. StretchLab has gathered a team of experts already certified in an array of related fields including physical therapy, athletic training, personal training, massage, yoga, Pilates, and more. StretchLab’s proprietary flexologist ™ training, nationally recognized & accredited for continuing education, ensures that their client’s receive a world class stretching session.


Position:
The purpose of the Member Services Associate is to assist the General Manager with new membership sales by following up with digital leads and booking them into Intro Sessions. The role also assists with retaining current members with a top of the line member experience. Fitness knowledge & membership sales is preferred but not required. This is a part-time role that will grow into full time, 25-35 weekly hours. Schedule flexibility very important and includes working Saturday or Sundays, mornings & some evenings!
Responsibilities:

• Assist the General Manager with the sales process of lead generation, follow up, membership sales presentation & close.
• Book and confirm stretch appointments & intro sessions. Assess first time appointments.
• Social Media Studio posting, Email marketing
• Manage the front desk to greet and check-in clients and prospects when they enter the studio
• Conduct tours of the facility while establishing a relationship and targeting an individual’s needs and wants
• Maintain an acceptable level of membership sales production & sales goals
• Emphasize and enforce the objectives of the studio as a fitness and wellness provider
• Present available services, memberships & packages to current & prospective members
• Book quality appointments and follow-up with leads and missed intro sessions
• Participate in special events (health fairs, grand openings, marathons, and community and hospital events) to promote the club
• Ensure the studio is clean and tidy
• Other duties as assigned

• Excellent sales, communication, and customer service skills required
• Social Media & Canva Savy
• Goal-oriented with an ability to achieve sales in memberships for one-on-one assisted stretch
• Ability to learn and use the ClubReady software system
• Ability to stand or sit for up to 8 hours throughout the workday
• Must be fluent in English and have excellent communication skills via in person, phone and email
• Must be able to work under pressure and meet tight deadlines
• Must have proficient computer skills

• Competitive compensation based on experience
• Discounted memberships
• Commission paid on membership sales
• Huge opportunities for growth within the studios, including additional sales and management & regional management opportunities

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Stretch Lab Corporate.