Job Description:
Wedbush’s IT Operations department is responsible for developing, enhancing, monitoring and securing infrastructure, applications and processes to support the growth of the business and to promote a highly available, stable and secure computing environment.
Reporting to the Head of IT Operations, the AVP/Manager of Systems will be responsible for managing Systems Administrators and Engineers in the enhancement and support of Wedbush’s 24x7 financial services environment. This position is also responsible for defining the Systems architecture by leading the efforts in applying platform (Infrastructure, data, security and technology) architecture methodologies to the appropriate situations. This position performs the role of project architect and designer as well as systems analyst and technical reviewer for the projects assigned to IT Operations. As a senior member of the IT Operations department leadership, the successful candidate will need to work closely with our internal and external clients to develop consensus and find solutions to problems facing their business constituents.
The responsibilities include, but are not limited to:
- Design and architect IT systems solutions for all internal and externally-facing programs/products
- Manage all technical issues and resolves complex technical issues for the area of responsibility on the project
- Provide support for production issues raised by the Service Desk and Production Support teams
- Perform necessary routine systems tasks to ensure optimal availability and stability
- Design, Architect, and implement solutions and initiatives that assist in maintaining compliance
- Support other departments in product implementations and changes
- Develop and maintain Infrastructure Architecture Documentation
- Develop and Monitor work queues to ensure 100% compliance with Service Level Agreements (SLAs)
- Perform other tasks and duties as required
Required Experience:
- Bachelor's Degree from accredited university required, preferably in Computer Science or other related field
- Must have at least 5 years leadership experience in designing and supporting a 24x7 IT Operations environment, preferably in the Financial Services industry
- Advanced knowledge of the following: Windows Active Directory, Server 2012+, VMware, SAN/NAS, Windows Clustering, DNS, DHCP, IIS, MQ, load balancing, VPN, O365, Azure, AWS and more…
- The ability to effectively and accurately multitask and effectively prioritize projects and issues is a requirement
- Experience managing a team of 5-6 individuals
- Strong verbal, written and presentation skills with ability to effectively interact with internal and external business partners.
- Strong interpersonal abilities and personnel management techniques.
- Experience with ITIL based processes highly desirable
- Ability to work well under pressure and meet deadlines
- Able to work extended hours and weekends when required
From: Wedbush Securities