Manager, Security Microsoft Product Support Details

Manager, Security Microsoft Product Support

KPMG - Walnut Creek, CA

Employment Type : Full-Time

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today’s most important industries. Our growth is driven by delivering real results for our clients. It’s also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it’s no wonder we’re consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you’re as passionate about your future as we are, join our team.

KPMG is currently seeking a Manager, Security Microsoft Product Support to join our Global Information Technology Group which is part of KPMG International.

Responsibilities:

• Maintains and supports the portfolio of Security Product Platforms used across all KPMG cloud environments, to include Microsoft 365 Defender Suite, Microsoft Defender for Cloud Suite (formerly Azure Security Center ASC) and Microsoft Sentinel/Log Analytics Workspace
• Create, implement and maintain a 24/7 support model for KMPG Global customers for Security Product level requests within the Global ServiceNow system
• Monitor and report on relevant KPI’s and metrics related to Security Products, service support and customer engagement
• For first year, provide Level 1 support for requests related to the Security Product platforms; develop transition plan for Level 1 support to move to another global support group to be defined later
• Provide Level 2 escalation support for requests related to the Security Product Platforms
• Primary point of escalation and collaboration with vendors on escalated Security Product related support requests

Qualifications:

• Minimum five years of experience in information security management and practical cloud security experience within a corporate environment
• Bachelor’s Degree in Computer Sciences, Computer Engineering, Information Technology and Security from an accredited university or college or equivalent work experience
• Cloud technology and security certifications preferred (Microsoft Azure Solutions Architect Expert, Azure Security Engineer Associate, CCSK, CISSP, CCSP, CISA, OSCP)
• Direct experience with design and maintenance of cloud security architectures across several cloud service models (IaaS, PaaS, SaaS) primarily in Microsoft Azure; experience/knowledge in AWS/GCP is strongly preferred
• Experience working with IT Service Management (ITSM) solutions, such as ServiceNow, to include configuring service support and escalation workflows for support requests and change management; Hands-on experience with Microsoft Suite of Security Tools Microsoft 365 Defender Suite, Microsoft Defender for Endpoint (MDE), Microsoft Defender for Identity (MDI), Microsoft Defender for Office 365 (MDO), Microsoft Defender for Cloud Applications (MDCA/MCAS), Microsoft Defender for Cloud (MDC/ASC), Microsoft Sentinel / Log Analytics Workspace
• Ability to be scheduled for rotating “on-call” status to assist customers with priority escalated security product support requests

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

At KPMG, any partner or employee must be fully vaccinated or test negative for COVID-19 in order to go to any KPMG office, client site or KPMG event. In some circumstances, individuals who are not fully vaccinated may also be required to have a reasonable accommodation to not be fully vaccinated for COVID-19.