The Patient Care Manager reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
Responsibilities:
Basic Core Skills:
- Customer Focus:
- Clearly identifies the internal and external customer(s) for their unit or service area and their respective requirements/expectations.
- Actively seeks methods of concurrent and retrospective feedback from customers, listens to customer feedback and implements solutions and/or interventions as appropriate.
- Continually examines ways to improve business relationships with customers, suppliers, and the community.
- Creative Leadership:
- Translates organizational vision into a unit or service area vision that engages team members in contributing to and achieving that vision.
- Coaching and Development:
- Provides feedback to improve employee performance and engagement.
- Tracks coaching discussions and performance of team members; partners with Operations Manager to develop and implement performance improvement plans when necessary to ensure accountability.
- Seeks ways to match team members talents and career interests with organizational opportunities.
- Continuous Learning:
- Seeks new ideas from a wide range of sources; encourages others to share knowledge and best practices.
- Maintains active membership in Professional Organization and shares current, relevant information.
- Participates in leadership development activities.
Core Skills:
- Relationship:
- Provides caregivers with an environment that supports their professional practice, health and well-being.
- Coaches and mentors and develops caregivers in their professional practice and career development.
- Advances professional nursing practice by nurse certification, BSN education, professional organization involvement, and volunteerism across the assigned service line.
- Develops plan for transition into practice of new caregivers in collaboration with the Education Coordinator and monitors progress to goals.
- Promotes development of caregivers by creating individualized development plans.
- Partners with physician in co-leadership model to build a collaborative inter-professional practice environment.
- Conducts mid-year and annual performance evaluations with all professional caregivers.
- Participates in the disciplinary process as needed.
- Serves as the clinical expert for the specific patient population and is accountable for the implementation evidence based practice.
- Advances the Nursing Framework for Practice and Patient and Family Centered Care Model through the implementation of evidence based practice
- Collaborates with the interdisciplinary team in care coordination.
- Ensures process improvement initiatives are sustained.
- Facilitates the development and implementation of clinical nurse led evidence-based practice projects.
- Develops and implements innovations in patient and family centered care that fosters quality, safety and effectiveness and serves as a model patient care nationally.
- Facilitates annual goal development in collaboration with Directors of Patient Care.
- Enhances the patients experience through the continuum of care.
- Attracts, develops, and retains exceptional care givers and provides those care givers with an environment that fosters excellence through continuous learning.
- Collaborates with Human Resources and other managers to ensure appropriate staffing.
- Advances innovative recruitment and retention strategies for team members.
- Ensure application of staffing tools.
- Maintains and improves the department or units quality of care and/or service.
- Promotes innovation and research to advance care patient care models.
- Encourages, mentors and coaches team members in advancing innovation through research and evidence.
- Reliability:
- Establishes, implements, and monitors designated capital and operating budget to achieve defined targets.
- Creates annual operating budget and is accountable for monthly financial performance.
- Creates and implements capital request, replacements and departmental projects.
- Partners with the directors to advance the value portfolio work.
- Provides financial oversight of the service area and ensures the accomplishment of productivity goals.
- Develops and implements innovations in patient and family centered care that fosters quality, safety and effectiveness and serves as a model patient care nationally.
- Facilitates annual goal development in collaboration with Directors of Patient Care.
- Enhances the patients experience through the continuum of care.
- Leads the development and implementation of approaches to attain top decile performance on all quality and patient satisfaction metrics.
- Coaches and develops unit based quality committees to advance top decile performance.
- Monitors outcomes, tracks trends, and develops improvement plans for designated area.
- Supports team by providing and analyzing data as needed.
- Accountable for structure and processes to improve quality outcomes and the patient experience.
- Efficiency:
- Manages people and resources to ensure safe and efficient patient care operations.
- Partners with the Central Staffing Office and Bed Assignment to ensure optimal patient throughput.
- Collaborates with the team to ensure application of safe staffing and scheduling guidelines.
- Embeds innovative strategies to supports a healthy practice environment that encourages break time and reduces worker fatigue.
- Ensures caregivers have the equipment and supplies needed to provide patient care.
- Provides input for the development of annual performance evaluations.
EOE Minorities/Women/Disabled/Veterans. VEVRAA Federal Contractor.
Qualifications
Required:
- Masters degree or current enrollment.
- Licensed as a professional nurse in the State of Illinois.
- 5+ years of relevant experience.
- Certification in area of specialty or administration.