Manager, Operations Details

Manager, Operations

The RealReal - Phoenix, AZ

Employment Type : Full-Time

This position will report to the Senior Manager of Merchandise Operations, key areas of responsibility include management of the authentication team, oversight of processes and production goals related to authentication, while continually coordinating with operations leaders to support category growth.

What You Get To Do Every Day

• Provide positive and inspirational leadership by building a strong organization focused on consignor and employee experience. In short, build a productive, engaged team that is second to none
• Commit to the continuous development of employee skill in partnership with the training team.
• Accountable for team quality and performance metrics including unit economics, quality and SLA
• Oversight and accountability for all authentication standards and practices related to fashion
• Develop and execute continuous improvement projects that will enable better scaling e-commerce
• Use data to make decisions with a strong understanding of using reporting to guide key decisions

What You Bring To The Role

• Bachelor's degree required.
• 5+ years of process operations and some merchandising experience preferably within an e-commerce company. 2+ years of experience managing a large team of diverse employees, preferably a non-exempt workforce
• Experience in workforce planning and scheduling is required. Interest in a fast-paced, cross-functional team environment setting. Strong leadership abilities in managing and developing a high performing team
• Strong communication skills with a focus on being clear, simple, and direct
• Excellent business judgment, strong fact-based decision-making, problem-solving ability, and a practical sense of drawing the right conclusion
• Willingness to continuously improve, develop, understand industry best practices and desire to stay ahead of the curve
• Demonstrated ability to learn and master a back-end fulfillment software application
• Ability and experience to establish, coach & embed best practice fulfillment standards within the organization
• A sense of humor, personal integrity, competitive, collaborative working style and appreciation for the power of teamwork

The RealReal is the world's largest online marketplace for authenticated, consigned luxury goods. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have 150+ in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by hundreds of brands, from Gucci to Cartier, supporting the circular economy. We make consigning effortless with free in-home pickup, drop-off service and direct shipping for individual consignors and estates. At our stores in LA, NYC and San Francisco, customers can shop, consign, and meet with our experts. At our 10 Luxury Consignment Offices, four of which are in our retail stores, our expert staff provides free valuations. Founded in 2011 and listed publicly in 2019 (Nasdaq: REAL), we're growing fast and fundamentally changing the way people buy and sell luxury — a multi-billion dollar industry. Build your career with us and enjoy 401K matching, health, dental and vision insurance, commuter flex spending, healthcare flex spending, generous PTO, a mother's room, and flexible work hours!

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

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