Manager of E-Commerce Marketplaces
Employment Type : Full-Time
Job Description: LTD Commodities is a leader in the home décor, furniture, domestics and seasonal direct-to-consumer market. Operating for over 50 years and recognized in 2022 as one of Newsweek’s Best Online Shops, we are continuously improving our digital practice; growing our massive and loyal customer base; and innovating in the ecommerce, catalog and online marketplace arenas. LTD provides a collaborative and dynamic environment for you to do what you do best and seeks difference makers, innovators and thought leaders. LTD is part of the CSC Generation Holdings family of brands that includes Sur La Table, Z Gallerie, Direct Buy, One Kings Lane, and Amerimark - representing $1.5B in revenue.
Your day to day will vary but here’s an idea of what you’ll work on:
- Develop and execute strategic plans for leveraging marketplaces to grow the LTD business focusing on sales trends, promotional opportunities, marketing activities, search ranking improvements, conversion rate optimization and logistical improvements.
- Responsible for marketplace strategy, management, forecasts and results including short and long-term objectives, customer metrics and overall performance.
- Oversee the day-to-day marketplace operations: product listings, fulfillment, promotions, merchandising maintenance, customer service and reporting.
- Manage a high-performance team.
- Actively monitor all marketplaces daily and make recommendations for changes to product listings based on market trends, opportunities, promotions and competitor listings.
- Develop marketplace cost center budgets and maintain current projections.
- Develop additional reporting to support cross-functional efforts to optimize marketplace performance.
- Evaluate and implement changes to current marketplace fulfillment models necessary to scale operations, sales and profits.
- Work closely with Merchandising, Finance and Inventory Planning teams to maximize sales velocity and profit
- Gather and analyze large sets of data to find key insights and identify areas of opportunity across marketing, pricing and inventory; build models to forecast impact and measure results.
- Partner with Creative team to scale enhanced content across product listings that include images, video, product descriptions and features, shipping details, item specifications and all necessary information to successfully sell the product and serve the customer.
- Implement agency paid ad programs across marketplaces including development of strategy, performance goals and agency search, engagement and management.
Our ideal candidate has
- Minimum of 3-5 years of ecommerce experience in direct-to-consumer, retail or wholesale businesses
- 3+ years of experience with selling on marketplaces (Amazon, Walmart, Target etc.) including direct experience on proprietary administrative tools
- Expert analytical skills including advanced excel and/familiarity with BI platforms a plus
- Previously demonstrated track record of growing topline and contribution
- Deep knowledge of requirements, restrictions, and best practices for successfully selling on Amazon, Walmart and other marketplaces
- Experience in both seller fulfilled and FBA (fulfilled by Amazon) fulfillment models
- Demonstrated understanding of web technologies, browsers, analytics, reporting and content management systems and processes
- Experience with Channel Advisor, CommerceHub or similar product listing/feed management software
- Experience with paid advertising opportunities available on various marketplaces (including 3P agency partners)
- Demonstrated competency in managing up, supporting direct reports, optimizing and negotiating vendor relationships and successful implementation of cross-functional projects
What’s in it for you?
- Massive career growth opportunities – our Marketplace business is strategic and has grown 250% over the last 2 years
- Competitive compensation and benefits
- Casual/flexible work environment – with hybrid opportunities
- 401(k) with company match, PTO, paid holidays and your birthday off with pay!
- Discounts on our multiple brands