Manager, Contracts Details

Manager, Contracts

Chubb INA Holdings Inc. - Chicago, IL

Employment Type : Full-Time

Chubb Workplace Benefits, a Chubb Company, is seeking a Manager, Contracts to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 90 years. Come join our team of hard-working, talented professionals!

JOB Summary

The Manager leads a team of Contract Specialists to provide outstanding customer service to our internal and external customers. While advocating a climate of ownership and accountability, this person will train, coach, and mentor team members in order to deliver support to all worksite operations team members, project leads, and associated leadership partners. The role continually looks for process improvement opportunities to better service our customers and deliver positive business results.

Responsibilities

Lead team of Contract Specialists focused on supporting worksite operations group set up, Plan IDs, creation of Master Policies, and project support

Coach and mentor team members and maintain culture of continuous improvement

Effectively manage resources and direct workflows to optimize service outcomes and achieve business objectives

Continually analyze, propose, and implement improvements to workflows, structure, and service models

Maintain up to date knowledge of operational needs, products, and insurance industry

Maintain positive working relationships with related departments and resolve customer issues using judgment in escalating issues as appropriate

Identify and implement process improvement opportunities

Identify issues and appropriately communicate these issues to the Operations Leadership Team

Annual Review documentation and delivery

COMPETENCIES

Ability to act as a leader, coach, and mentor to a team

Exceptional operational and client service mindset and strong relationship ownership

Ability to influence and work under pressure to meet operational needs

Excellent written and verbal communication skills

Ability to identify issues, remediation tactics and escalation paths

Sound organizational and time management skills

Qualifications
Skills

At least four years’ experience successfully leading an operational team, preferably in the insurance, financial services or professional services industries

History of continuous process improvement and proactive ownership of workflows

Strong skills using Microsoft Office suite of products

Background in insurance preferred

Education and Experience

Bachelor’s Degree or equivalent work experience

Chubb leadership Competencies

Business Acumen : The ability to apply technical expertise, special knowledge, maturity and judgment to business issues and, as a result, improve Chubb and/or team performance. Demonstrates technical, business and market knowledge and leverages it to Chubb’s advantage. Is analytical, data-driven and fact-based in decision-making. Remains an active student of the Chubb Insurance business. Maintains both a “big picture” perspective and a detailed operational understanding of one’s own area of responsibility

Influence : Understands how the company works, manages the matrix, and collaborates with and influences others to get things done, even without formal authority. Communicates effectively and passionately about our business. Is able to persuade, convince and influence people on important issues. Anticipates and prepares for how others will react and can overcome resistance. Deepens relationships at all levels – within Chubb and outside.

Inclusive Team Leadership : Effectively manages the performance of all team members, motivating and inspiring others toward achieving specific goals. Is able to adapt leadership style to individual differences and preferences; allows for divergent views and manages constructive conflict. Fosters high collaboration within own team and across the company; constantly acts and thinks “One Chubb”. Defines clear roles and responsibilities while holding others to high performance standards. Has an inclusive mindset; creates and maintains an inclusive environment of teamwork and collaboration that is motivating for others. Takes a genuine interest in employees, providing them with feedback and opportunities to support their professional development. Actively seeks to build a diverse team and leverages different capabilities

Execution : Effectively and efficiently uses personal initiative, managerial authority and organizational resources to deliver on commitments. Continuously reviews operating plans and measures results. Creates a clear line of sight between individual actions and the broader business goals. Pushes oneself and others to deliver results. Does not tolerate mediocre performance – taking appropriate action with those who are not meeting. Expectations

Ownership : Takes full accountability for achieving (or failing to achieve) desired results. Maintains momentum under pressure and shows persistence in overcoming obstacles. Uses constructive feedback to improve performance and results. Accepts accountability for team success or failure. Is optimistic about the future of Chubb and takes personal pride in the company

Integrity & Courage : Upholds and models Chubb values, even in challenging situations, when making decisions and communicating to others. Sets a good ethical example and acts as a role model for others, even when it’s difficult to do so. Is direct, truthful and widely trusted. Demonstrates confidence in one’s own opinion, analysis or point of view. Raises difficult issues with others in order to improve business performance

Strategic Focus : Incorporates a long-term perspective on Chubb and the markets in which Chubb operates into both planning and execution. Understands how one’s own team, unit or function fits into the broader Chubb strategy and sets priorities accordingly. Anticipates future trends and builds or adjusts business plans accordingly. Creates a compelling picture of the future that inspires others. Uses customer and client insights to adjust and/or drive product and service solutions

OUR BENEFITS

As a Chubb corporate employee, you have access to one of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals. Chubb is committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work. Below are several of the many benefits we offer our employees:

Health insurance

Dental insurance

Tuition reimbursement

A company-match 401(k) plan

Disability insurance

Life insurance

Employee referral bonuses

ABOUT COMBINED INSURANCE

Combined Insurance Company of America is a Chubb company and a leading provider of supplemental accident, health, disability, and life insurance products in North America. Headquartered in Chicago, and celebrating 100 years in business, we are committed to making the world of supplemental insurance easy to access and understand. The company has an A+ rating by the Better Business Bureau and an A + (Superior) financial strength rating by A.M. Best. We are ranked by VIQTORY as the number one Military Friendly® Employer in 2022 (over $1 billion revenue category), marking Combined's eleventh consecutive year on the Top 10 list.

ABOUT CHUBB

Chubb is the world's largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 31,000 people worldwide.
EEO Statement
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.