Manager, Account Management Details

Manager, Account Management

Roku - Santa Monica, CA

Employment Type : Full-Time

Ready to help re-write the rules of modern advertising?Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the U.S., and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable — and valued — contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world, while gaining meaningful experience across a variety of disciplines.

The world is cutting the cord and streaming its TV online, a shift that has dramatically changed how advertisers target, reach and measure their preferred audiences in ways that broadcast TV and cable never could. In this new world, Roku has re-written the rules of modern advertising and to continue to drive forward we need someone to help manage our Client Services team focused on Performance advertisers. As part of the performance ad sales team, you will be a critical partner in both supporting Roku sales and working externally with clients, while creating & driving process and execution cross-functionally with internal teams. This role will differ from a conventional management position, in that you will need to not only manage a team of individual contributors and keep them in close alignment, but also need to possess the operational savvy to collaborate with key stakeholders and drive change.

Being a Manager on the Client Services team at Roku requires a unique blend of both hands-on knowledge at the individual contributor level as well as leadership experience. The ideal candidate will be able to choreograph the day-to-day motions of the contributors under their purview, ensuring that the team maintains a high standard of operational excellence while fulfilling on paid media campaigns. In parallel, as a Manager you will need to not only exhibit problem-solving behavior – identifying challenges and gaps, collaborating to solve against them – but problem-finding behavior. In order for our business to continue to succeed, the Manager of Client Services will need to be attuned to both our broader strategic objectives for performance advertisers as well as the reality of how that strategy is playing out at the campaign level. Identifying areas where progress towards our goals is being hampered and working to address the root causes will be a key responsibility for this role.

Sound like fun?

• Leverage a deep understanding of the Account Management role to lead a team of account managers who would manage the day to day service deliverables.
• Responsible for team wide initiatives, standard operating procedures and ensuring the team is properly supporting business development to meet revenue goals.
• The role includes taking a leadership role to coordinate efforts between other cross-functional teams as necessary. The position frequently interfaces with Sales, AdOps, Product and Research.
• Manage campaign escalations and ensure appropriate resolution. A balance of strong campaign management experience, an ability to build and lead highly efficient teams and the ability to build strong relationships with partners in the Roku organization will be key to the candidate's success.
• Responsible for direct day-to-day management of account management team including defining role responsibilities, cross-team collaboration, workflows, and career + skill development.
• Demonstrate excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.•Possess excellent organizational, interpersonal, and influential written and verbal communication skills.
• Ability to quickly form relationships usually by telephone or email.•Ability to collaborate cross-functionally; ability to exercise judgment and flexibility in balancing•Positive and confident disposition when responding to frequent deadlines for multiple customers (internal and external).
• Contribute to definition and design of tools, standard operating procedures and processes.•Lead the hiring process for account management in order to hire quality talent for the account management team.
• Participate in hiring process for other roles across Ad Sales Revenue Operations teams as needed.•Focus on ensuring account management engagement and motivation remains high.
• Responsible for addressing and course correcting performance or staff issues.Responsible for the successful onboarding of new team members.
• Develop a keen understanding of how the Roku platform and unique ad products will deliver brand value in support of the clients advertising goals•
• Collaborate with ad sales AEs on new business sales presentations and QBRs, thoughtful & creative future recommendations, and custom ideation, including leading the charge on upsells.

• 5+ years experience in account management/client services at an ad tech company or media planning at an agency•
• Experience in display and video advertising with a premium publisher or agency•Analytical, project management, deadline-drive, and process-oriented personality•
• Self starter, comfortable working in fast-paced, growing environment•Full sales cycle experience preferred•Collaborator mentality, willing to proactively work with coastal markets to gain insights and grow marketplace•Resourceful and solutions oriented •
• Experience with website and app analytics tools like GA, Omniture•Experience with Salesforce, Excel, PowerPoint•Familiar with commercial digital ad serving tools for video and display

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.

Or hear directly from dozens of our Roku staff around the world at http://bit.ly/WeAreRokuVideos.