Maitre D Details

Maitre D

Union Square Hospitality Group - New York, NY

Employment Type : Full-Time

Union Square Cafe is looking for a Maitre D' to join their growing team!

Union Square Cafe’s seasonal cuisine draws inspiration from the kitchens and tables of Italy, France, and Northern California. Union Square Cafe—the flagship business that launched Union Square Hospitality Group—has been one of the country’s most beloved restaurants for more than 35 years. In our second home on 19th Street, Union Square Cafe embodies the heartfelt passion and generosity that has been the restaurant’s calling card since we opened in 1985. Designed by Rockwell Group, our new home preserves the restaurant’s signature charm, intimacy, and familiarity in a fresh, contemporary dining environment. Union Square Cafe has won five James Beard Awards and earned Zagat Survey’s #1 ranking as New York’s Most Popular Restaurant an unprecedented nine times.

Who you are: The Maitre D’ role is a vital member of the Service team, overseeing the flow of bookings to the restaurant, initial hospitality when arriving and booking reservations, and a warm goodbye. The Maitre D’ has a firm grasp on what is happening in all parts of the restaurant at all times during service to seat and fill the restaurant in such a way that maximizes the restaurant and supports the dining room and kitchen teams so that they can fulfil their roles with excellence.

What you’ll do:

• Create a welcoming and hospitable environment for guests whether in person or over the phone.
• Quote accurate wait times while “finding the yes” for all guests.
• Act as a liaison between the guest, management, service staff and kitchen and communicate accordingly.
• Work with efficiency and a sense of urgency while remaining composed.
• Demonstrate an understanding of reservations booking strategies and a working knowledge of all functions of Resy.
• Coordinate with management to “build the book” and boost cover counts while taking into consideration both the needs of the business and the needs of our guests.

What we need from you:

• 2+ years in a guest-facing restaurant role
• A passion for guest experience and hospitality
• Ability to walk or stand for long periods of time
• English fluency and additional languages preferred, but not required

What you’ll get from us:

• Competitive hourly pay + tips
• Comprehensive Medical, Dental, and Vision insurance
• Paid Time Off to support you with an active life outside of work
• Paid Parental Leave
• Flexible Spending Options (health care, dependent care, transit & parking)
• Employee Assistance Program to support overall mental wellbeing
• Generous dining discount throughout the USHG family of restaurants
• Matched 401(k) to help you invest in your future
• Generous Employee Referral Program
• Access to the USHG HUGS Employee Relief Fund
• Access to Mentor Programs, Career Development classes, and personalized career advancement support

Please note: This job description is not intended to be all-inclusive. This position may be required to perform other related duties to meet the ongoing needs of the restaurant.

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at our company, please e-mail careers@ushg.com for assistance.