We’re Squeeze, a feel-good company, from the Founders of Drybar. Our mission is to be the best part of our guests’ and team members’ day.
A bit about us: Squeeze was designed to modernize the massage experience. Our revolutionary app-based booking and payment platform simplifies the process, making scheduling, paying, tipping, and rating easy, breezy, Squeezy. Similar to Postmates and Uber, after a Squeeze massage, instead of dealing with a clunky, stressful checkout process, our guests simply float out with the ability to tip and rate their therapist at their leisure post-massage.
Personalized services allow guests to select massage preferences as well as control in-room settings from lighting to sound, all in a beautifully designed space. It’s a completely fresh approach to a way better massage experience.
BENEFITS & PERKS
- Competitive hourly rate with full-time at 24 hours per week
- A revolutionary, feel-good culture
- Health benefits and 1-week paid vacation for our employees who work just 24 hours or more (that’s as few as 3 shifts per week!)
- Growth and leadership opportunities in management and training
- 1 free Mid Squeeze (50-minute massage) a month
- Puppy time (seriously, through our partnership with Canine Companions, you get to participate in events throughout the year that include quality time with puppies!)
ABOUT YOU
- You are experienced in managing front-of-house operations for high-volume retail service businesses, technically proficient, and acutely aware of your surroundings.
- You are obsessed with over-the-top, first-class guest service and thrive in ensuring an amazing experience for anyone and everyone who walks through your doors.
- Words that describe you include: energetic, technically proficient, and detail-oriented. You have a hospitality orientation, are gracious and patient, and warm in nature with strong communication skills.
- Beyond ensuring an amazing experience, you are eager to join a guest-first brand dedicated to transforming the massage experience for our guests, as well as for you and your future.
- You are passionate about all things health and wellness and wholeheartedly believe in the benefits of massage for a balanced lifestyle.
- You can’t help but grow and are constantly striving to be your best self, and you’re excited to leap into a rewarding adventure with Squeeze.
YOUR RESPONSIBILITIES AT SQUEEZE
- Check-in and greet guests with a warm and friendly welcome
- Provide over-the-top, exceptional guest service
- Ensure front of house and guest lounge is maintained to Squeeze standards
- Expert at all things app-related! Squeeze’s experience is digital end-to-end, so you’ll assist guests with downloading our app, setting up their account, booking appointments, becoming a member, completing their appointment, and so much more
- Resolve guest service issues in the shop
EXPERIENCE REQUIREMENTS
- 1+ year in retail, preferably technology or front-desk, service-related experience
- Proven track record in delivering an exceptional guest experience
- Excellent problem solving and troubleshooting skills
- Strong communication and multi-tasking skills
- Experience with Zendesk preferred
Job Type: Part-time
Pay: $17.00 - $19.00 per year