GENERAL DESCRIPTION: Maintenance Manager ensures the operations of the property(ies) in assigned area of oversight are in compliance with the standards and expectations of business. Responsible for ensuring the completion of all property maintenance site-level activities with site-level staff and other Mercy Housing-related departments. Manages maintenance functions on multiple properties of fewer than 200 units.
*Knowledge in HVAC and Plumbing preferred.*
How we support of #MercyStrong team
- Developed and implemented safety processes for all worksites and provided protective equipment for all staff, to ensure that onsite staff is safe and is secure performing essential work.
- Limited number of staff onsite at properties to enable everyone to safely distance while completing critical tasks.
- Expanded our early Friday hours to allow staff to be with family and friends during this challenging time.
- Provided onsite employees with quarterly bonus pay to help them and their families during this time.
**This is a brief description summarizing the abilities and skills needed for the position.**
Education:
High school diploma or equivalent required and technical training in a building trade required. Technical certifications in related field preferred.
Experience:
Minimum of two years in skilled maintenance work required. Technical expertise in one or more building trades required.
Abilities:
- Relate well to people from diverse backgrounds.
- Comprehend and communicate in the English language, both orally and in writing.
- Perform basic math and understand measurement systems used in the trade.
- Read and interpret electrical, plumbing, and mechanical diagrams and blueprints. Draft to make working sketches.
- Use maintenance, trade, and testing equipment and tools.
- Interpret and understand maintenance information generated from property management software reports.
- Legally operate a motor vehicle (valid driver's license and insurance).
Essential Job Functions & Responsibilities:
Financial Results
- Collaborates with Property Manager to ensure that budgets are followed and achieved, where possible.
- Meets or exceeds stated unit turnover timelines to ensure maximum occupancy levels.
Property Standards
- Ensures that all Physical Product Practices (P3) of Operational Excellence are followed, monitored, and completed.
- Collaborates with Property Manager to ensure proper execution of the approved preventative maintenance schedule established for assigned property(ies).
Work Environment
- Ensures that positive, collaborative internal and external relationships are fostered and maintained and that requests are responded to in a timely manner.
- Ensures completion of necessary educational requirements.
Customer Service
- Maintains professional boundaries with all residents, employees, vendors, contractors, and external customers.
- Collaborates with Property Manager to ensure that resident concerns are appropriately addressed in a timely manner.