Reports to: General Manager
General Summary of Job Duties
Responsible for maintenance and housekeeping duties at property. Cleaning toilets, wiping windows, mopping floors, etc.
Essential Job Responsibilities and Duties
- Maintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T. Track Values Statement.
- General maintenance and repair of fuel pumps including: changing nozzles, hoses, filters, and replacing credit card receipt paper.
- Change oil in air compressors and complete daily checklist.
- Check oil, water, fuel, and batteries on generator.
- Maintain proper working order of faucets and drains (change washers, change faucets, unclog drains, etc.).
- Repair toilets, change flapper, flush handle, and other components of toilet.
- Replace ceiling tile.
- Change light bulbs.
- Change A/C filters and clean water drains.
- Painting and pressure washing of exterior of building.
- Complete inspections and check pump calibrations.
- Maintain daily a clean, attractive store, inside and out, throughout all weather conditions by emptying trash, sweeping, mopping, vacuuming, cleaning spills, and daily maintenance of restrooms.
- Moving furniture and other large items as necessary.
- Other duties as assigned by General Manager.
- Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
- Adhere to all appearance and uniform standards.
- Maintain an open line of communication with Management.
- Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors.
- Ability to accept performance feedback in a professional manner.
- Regular attendance and arriving on time to all scheduled shifts and mandatory meetings.
- Other duties as assigned.
General Job Responsibilities and Duties
To perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:
Friendliness
- Offer a warm greeting to everyone you encounter with a smile and eye contact.
- Practice mutual respect by dealing honestly in all interactions.
- Use genuine listening skills and offer sincere responses.
- Promote positive interactions with both external and internal guests through sincere greeting and communications.
- Be approachable, listen and lead by example.
Accountability
- Be proactive and positive.
- If I don’t know, I’ll find out and if we don’t have it, I’ll try to get it.
- Manage staff effectively with timely reviews and address performance issues.
- Support and practice the F.A.S.T. Track Principles from the executive level to the front line staff level.
- Acquire knowledge, training and education. Communicate it to all employees.
Service Excellence
- Anticipate our guests’ needs before they ask.
- Contribute ideas and solutions to improve customer service.
- Escort our guests rather than point.
- Take personal pride in the quality of your work.
- Actively seek feedback from our guests concerning our service and atmosphere.
Team Work
- Share and explain information.
- Involve managers and employees in business development decisions and cost savings initiatives.
- Great teams consist of great performers.
- Create a culture of two-way communication with employees and guests.
- Be courteous, kind and patient with each other.
Skills, Education and Other Requirements
- The ability to read, write and understand the English language at a high school level.
- The ability to perform mathematical calculations at the eighth grade level.
- Ability to read and understand instructions for operating electronic equipment.
Required Work Cards
- Identification that establishes identity.
- Identification that establishes the right to work in the United States.
Machinery, Work Equipment, Programs, Software, Hardware Used
- Vacuum cleaner, mop and bucket and basic maintenance repair tools
(i.e. screw driver)
Job Type: Part-time
Schedule:
- Monday to Friday
- Weekend availability
Experience:
- Maintenance: 1 year (Preferred)
Work Location: One location