Mailroom Clerk / Customer Service Rep Details

Mailroom Clerk / Customer Service Rep

PostScan Mail - Sioux Falls, SD

Employment Type : Full-Time

We are looking for a Mail Clerk to handle, sort and distribute envelopes and packages. Additionally, you will be Customer Service duties.

In this role, you should be diligent and reliable. You should have attention to detail, good literacy skills and the ability to remain calm and productive when handling urgent mail.

Your goal will be to ensure our mail reaches its recipients in good condition.

Responsibilities

• Sign for incoming registered or certified mail
• Sort mail by department, location or category (e.g. bills, notices, personal)
• Stamp and record date of receipt and sender’s name
• Keep records of incoming packages, including their weight, return address and description
• Collect and prepare correspondence to be mailed (e.g. applying appropriate stamps, verifying addresses)
• Arrange for express delivery when needed

• Answer incoming calls and emails.
• Track mailroom supplies (e.g. stamps, envelopes, address labels)

Requirements

• Proven experience as a Mail Clerk or Office Clerk
• Experience with mail sorting and postage meter machines is a plus
• Good computer skills
• Well-organized, with sharp attention to detail
• Ability to work under pressure
• Good communication and literacy skills
• High school diploma preferred

Job Types: Full-time, Part-time

Pay: $14.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 2 years (Preferred)

Work Location:

• One location

Communication method(s) used:

• Email
• Phone
• Chat
• In person

Job Duties:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested

Company's website:

• https://www.postscanmail.com/

Company's Facebook page:

• https://www.facebook.com/PostScanMail/

Work Remotely:

• No

COVID-19 Precaution(s):

• Remote interview process