Employment Type : Full-Time
Are you social, engaging, and enjoy meeting people from all walks of life? Are you detailed oriented, responsible, and able to multi-task? Being the lounge bartender at a Concord hotels means you are the eyes and ears of the property as guests congregate to talk about their workday or their hotel stay. You have the ability to turn a mood around or even identify a guest need or help the hotel team provide a surprise amenity or memorable gift to a guest or patron just by you listening to them as they sit before you. Like many hotel roles, you alone could make the guest want to return again and again!
The Bartender is responsible for the complete set up of the bar area and the mixing of drinks for all guests and servers. Need to maintain the service and cleanliness of the bar area, ensuring quality service, guest satisfaction and control over liquor inventory.
Key Responsibilities:
Maintain a warm and friendly demeanor at all times.
Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers and fellow employees.
Set up the bar according to hotel standards and ensure that guests are served promptly and efficiently.
Prepare beverages and cocktails according to the hotel’s mixing and presentation standards.
Serve guests with all beverage requirements in a friendly, courteous and professional manner.
Break down bar after the completion of functions, storing liquor, supplies and equipment according to the hotel’s standards.
Follow all state liquor laws.
Know hotel services and facilities.
Abide by all hotel policies and safety rules.
Follow prescribed procedures in serving liquor with care to avoid problems with intoxicated guests.
Respond to guests’ problems, complaints and accidents.
Be familiar with all fire exit locations and fire extinguisher locations and know how to operate.
Ensure that the bar and service areas are kept clean and tidy during service.
Ensure overall guest satisfaction.
**Qualifications**
Flexible and long hours sometimes required.
Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Perform other duties as requested by management.