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Lodge - Count Team Member Job In JACOBS ENTERTAINMENT INC. At

Lodge - Count Team Member Details

JACOBS ENTERTAINMENT INC. - Black Hawk, CO

Employment Type : Full-Time

General Summary of Job Duties

Responsible for emptying all slot machines of cash, tickets and responsible for all counts, table game, slot count and kiosk counts.

Essential Job Responsibilities and Duties

Maintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T. Track Values Statement.

Accurately complete all paperwork associated with the “drops” and adhere to all ICMP and Gaming Regulations.

Casino set up – prepare the casino for drop by placing Empty BV cans at each machine and opening all Belly glass doors.

BV drop – remove BV from all machines; replace with empty BV cans and transport funds and tickets to the count room.

Table games count – open each table game drop box, count all monies from box, accurately prepare master games sheet by entering all table games paperwork and currency totals, verify funds balance to sheet.

BV count – open each BV, count and strap currency and tickets, prepare all paperwork, verify funds balance to totals, turn funds over to cashier.

Kiosk drop – remove Kiosk BV from all Kiosk; replace with empty BV and transport funds to the count room.

Kiosk count – open each BV, count and strap currency and tickets, prepare all paperwork, verify funds balance to totals, turn funds over to cashier.

Responsible for checking out keys; from the key watcher for each drop and count

Other related duties including but not limited to complying with the following; Colorado Limited Gaming Act, Colorado Gaming Rules and Regulations, Colorado Internal Control Minimum Procedures, Colorado Liquor and Beer Codes, Federal requirements for Anti-Money Laundering, Company Policies, and IRS reporting.

Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.

Adhere to all appearance and uniform standards.

Maintain an open line of communication with Management.

Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors.

Ability to accept performance feedback in a professional manner.

Regular attendance and arriving on time to all scheduled shifts and mandatory meetings.

Other duties as assigned.
Skills, Education and Other Requirements

Computer knowledge, basic math skills and mechanical inclination are helpful.
High school diploma or equivalent work experience.

Material and Equipment Directly Used :
Currency counting equipment
Computer
10-key calculator

Working Environment/Physical Activities :
Position requires standing and walking 50% of the time and sitting 20% of the time. Must be able to lift and carry 5 - 100 lbs. up to 20% of the time (may occasionally need to lift/carry/push or pull 100+ lbs. with assistance from another employee). You will be bending and reaching 10% of the time. You must be able to endure a high noise level. Must be able to work at 8100 ft. in altitude.
General Job Responsibilities and Duties

To perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:

Friendliness

Offer a warm greeting to everyone you encounter with a smile and eye contact.

Practice mutual respect by dealing honestly in all interactions.

Use genuine listening skills and offer sincere responses.

Promote positive interactions with both external and internal guests through sincere greeting and communications.

Be approachable, listen and lead by example.

Accountability

Be proactive and positive.

If I don’t know, I’ll find out and if we don’t have it, I’ll try to get it.

Support and practice the F.A.S.T. Track Principles from the executive level to the front-line staff level.

Acquire knowledge, training and education. Communicate it to all employees.

Service Excellence

Anticipate our guests’ needs before they ask.

Contribute ideas and solutions to improve customer service.

Escort our guests rather than point.

Take personal pride in the quality of your work.

Actively seek feedback from our guests concerning our service and atmosphere.

Teamwork

Share and explain information.

Great teams consist of great performers.

Create a culture of two-way communication with employees and guests.

Be courteous, kind and patient with each other.

Posted on : 3 years ago