Location Manager Details

Mercurys Madness Inc - Woodinville, WA

Employment Type : Full-Time

  • Provide Mercurys Coffee Co. customer service every time
  • Oversees that requested beverages are made to Mercurys. standard and in the expected amount of time
  • Knowledge of general business operations and how to drive sales and reduce costs
  • Ability to direct and lead a team of 2-10 baristas at a time
  • Proven ability to coach, develop, and performance manage a team
  • A role model that embodies Mercurys standards for their team
  • Effective at leading team meetings and deliver quarterly performance reviews to all staff
  • Can effectively lead team meetings and deliver quarterly performance reviews to all staff
  • Good math skills and ability to use a POS system, balance tills and complete banking
  • Resolve all customer complaints and ensure the customer leaves satisfied
  • Consistently performs all opening/closing and end of shift tasks as assigned and in a timely manner
  • Adheres to all food safety and sanitation standards
  • Always punctual and has reliable transportation
  • Effective problem solver with awareness to escalate issues to Management
  • Resourceful
  • Leads all store operations
  • Provides in the moment coaching and monthly feedback using Mercurys performance management tools

  • High School Diploma or GED
  • Strong verbal and customer service skills
  • Flexible schedule to fit the needs of the business
  • Developed critical thinking to make equitable decisions
  • Previous management experience in a retail environment
  • Previous ordering/receiving and inventory management is preferred

Core Competencies:

  • Fun, outgoing personality with excellent work ethic and a positive attitude
  • Must be a team player and perform well under pressure
  • Ability to recognize, understand, manage, and reason with emotions
  • Ability to perform repetitive bending, reaching, standing, and motion of the wrists and hands for 6-7 hours per day
  • Ability to lift 40 lbs. regularly
  • Customer Service Focused
  • Leadership

Posted on : 3 years ago