Lobby Service Representative - PART TIME - Tyler (Hwy 64), Texas
Employment Type : Full-Time
Overview: JOB SUMMARY:
The Lobby Services Representative (LSR) is responsible for providing frontline support and service to current and potential customers to meet their everyday banking needs. This includes marketing and cross-selling products and services, as well as performing customer service, branch operations and teller functions.
Responsibilities: ESSENTIAL FUNCTIONS:
- Process a variety of customer transactions accurately and efficiently in adherence to bank policies and federal and state regulations. Examples include: cashing checks, processing deposits, withdrawals, loan payments, transfers, and issuing monetary instruments
- Perform opening, closing, and other branch servicing duties such as cash and vault balancing, ordering cash, cards, checks and other supplies; completing logs, reports, audits and control checks; maintaining and servicing automated teller machines
- Open and perform account maintenance on certificates of deposit, consumer accounts, basic business accounts, and basic IRA transactions (such as IRA Transfers and Rollovers); seeks assistance from more knowledgeable branch staff when necessary
- Addresses customer questions and concerns by phone and in person; files disputes or refers to appropriate internal resources for resolution
- Proactively seeks ways to develop and expand customer relationships by identifying, marketing, and cross-selling banking products and services beneficial to customer needs; Assists with courtesy and prospect calls as needed
- Enhances customer satisfaction and the professional reputation of the Bank by warmly greeting, engaging, and developing good professional relationships with customers
- Practices branch security procedures and protects customer confidentiality and privacy at all times
- Performs other job related duties or special projects as assigned
SKILLS:
- The ability to maintain composure and convey a positive attitude while interacting with customers and internal team members
- Ability to maintain confidentiality, follow directions and apply proper policies, procedures and guidelines.
- Self-motivated, goal oriented, team player
- Strong interpersonal skills and sales aptitude
- Excellent organizational skills with the ability to prioritize workload and multi-task in a fast pace environment while maintaining accuracy and attention to detail
- Basic math proficiency with the ability to add, subtract, multiply and divide in order to help customers with their transactions and balance teller drawer
- Read and comprehend at a level sufficient to understand memoranda, instructions, forms, applications and business documentation
COMPETENCIES:
- Critical Thinking—using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Service Orientation—actively looking for ways to help people
- Social Perceptiveness—Being aware of others’ reactions and understanding why they react as they do
- Attendance – history of punctually and good attendance
- Communications - Outstanding listening and communications skills, both written and verbal
Qualifications: EXPERIENCE AND EDUCATION:
- High School Diploma (or GED or High School Equivalence Certificate) required
- College Degree preferred
- Minimum of one year banking experience OR three years of customer service and cash handling experience
- Proficiency with 10 key touch, Microsoft Office (Excel, Word, Outlook, SharePoint)
- Experience with Jack Henry banking software is a plus
- Personal Banker/new accounts experience is a plus
WORKING CONDITIONS:
- Working indoors in an office environment
- Standing, sitting, or walking most of the day
- Occasionally lifting and carrying articles weighing up to fifty pounds (files, ledgers, folders, coins, etc.)
TRAVEL:
- Must be able to occasionally fill in at other locations within the region
Location: 11433 Highway 64 West, Tyler, TX 75704
Job Type: Part-time