Loan Processor / Customer Service Details

Loan Processor / Customer Service

TMG / Quad W - Oak Brook, IL

Employment Type : Full-Time

Max Cash™, owned by Tradition Media Group LLC, is an exclusive agency that uses a large network of lenders to help customers access title loan services. Tradition Media Group is the largest title loan processor in the nation.

Max Cash is looking for an energetic and friendly team player with a passion for helping people in need. This person is not afraid of acquiring new skills and stepping out of their comfort zone.

No contact center experience is necessary, but we would prefer someone who has experience delivering top-notch customer service.

If you have the will to succeed, we will provide you with the skills and tools necessary to do so. Our team has a strong core that we are looking to build on so we can continue to exceed the expectations of our customers and partners.

You will be part of a team dedicated to helping customers find the best title loan option based on their circumstances. You’ll connect with these customers online and over the phone using our exclusive software that tracks our customers and their progress toward obtaining their loan. Attention to detail and the ability to multitask are key to thriving in our fast-paced environment.

There is no cold calling. All of our leads come from customers who have inquired about obtaining a title loan.

Some benefits we offer:

• Coffee, espresso, soft drinks and a breakroom stocked with snacks and food.
• Employee raises based on individual performance and not on a set schedule. Many of our employees receive their first raise within a few months and continue to grow from there. We are expanding and always looking for new leadership.
• Laid-back atmosphere. Just be on time, be willing to work and have a positive attitude!
• Health insurance offered after 90 days of employment.
• PTO and sick time available.
• Some overtime may be available upon approval.

Job Types: Full-time, part-time

Pay: $18.00 per hour

Hours of operation:

Monday to Friday: 6am – 7pm

Saturday and Sunday 7am - 4pm

COVID-19 considerations: Masks (provided) are required when social distancing is not possible. We provide hand-sanitizing stations and a designated area for handwashing with antibacterial soap.