Loan Operations Specialist Details

Loan Operations Specialist

Helm Bank - Miami, FL

Employment Type : Full-Time

SUMMARY
Loan Operations Specialist is responsible for completing a broad range of operational duties within loan servicing in the unit, ensuring timely completion and compliance with established internal standards. This individual will perform duties related to all facets of escrow processing, while giving high-level service to all clients and providing leadership to the escrow unit.
ESSENTIAL FUNCTIONS
Responsibilities include the following. Other duties may be assigned.Operational

• Responsible for the maintenance of loan portfolios such as flood records, ticklers, escrow streams and multiple collateral.
• Booking R/E, Auto and Commercial Loans.
• Process Force Placements Insurance for R/E Loans.
• Process maintenance and updates on customer profiles.
• Process Stop Payments on Loans Cashier Checks.
• Responsible to ensure all insurance information is send to the Insurance center to be updated properly.
• Process Insurance Claims.
• Request New Flood Determination on Flood Zones Changes and updated properly.
• Assist in Special projects pertaining to the Loan Operations Servicing Department as needed.

Customer Experience

• Provide Customer Service, to bank personnel and customers by phone and email.

Regulatory

• Responsible for all R/E Condominium Insurance information is accurate and required by the bank policies and procedures.
• Help with internal and external auditing.

EDUCATION & TRAINING

KNOWLEDGE & EXPERIENCE
COMPETENCIES
To perform the job successfully, an individual should demonstrate the following:

• 
  High School Diploma

Associate Degree

• 
  Minimum of two years of banking experience, customer service and general banking experience.
• Knowledgeable in flood insurance.
• Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read and write both languages.
• Basic Computer Skills: Online Navigation and Websites
• Advanced Skills with Microsoft Office: Windows, Word, Excel, Outlook
• Quick Books
• Mathematical Skills

• Customer/Client Focus.
• Credibility.
• Problem Solving/Analysis.
• Teamwork Orientation.
• Initiative.
• Stress Management.
• Organizational Skills.
• Technical Capacity.
• Effective communicator.
• Adaptability.

SUPERVISOR RESPONSIBILITIES

This position has no supervisory responsibilities.
WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
PHYSICAL DEMANDS
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms. The employee is occasionally required to climb or balance, stoop, kneel and crouch. The employee must regularly lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, peripheral vision, and ability to adjust and focus.
TRAVEL
This position may require some local travel.
DISCLAIMER
Equal Opportunity Employer: Helm Bank USA supports a diverse workforce and is a Drug Testing and Equal Opportunity Employer. Helm Bank USA does not discriminate against individuals on the basis of race, creed, color, gender, religion, national origin.
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require other or different tasks be performed as assigned.
I understand and acknowledge, in addition to the duties outlined in this job description, I am also responsible for making sure my duties are performed in full compliance with all of the Bank’s rules, and with all of the state and federal regulations to which the Bank is subject. I understand knowledge of, and adherence to the Bank’s Bank Secrecy Act/Anti-Money-Laundering/OFAC Program is an important part of my job performance and will be considered a factor for job evaluations as well as promotions, and ongoing BSA/AML/OFAC training will be continuously required during my employment. I agree to address any and all questions I may have about the Bank’s BSA/AML/OFAC Program to the Bank’s BSA Department.