Line Server Details

Line Server

Genghis Grill - Duncanville, TX

Employment Type : Full-Time

At Genghis Grill, we want you to succeed! Benefits offered: Competitive Wages, Tips are Paid Dailey, Flexible work schedules, Diverse Work Environment, 401K, and FREE Teammate meals & Discounts. Opportunities for advancement and career growth within. Health Insurance Benefits are available for full-time teammates.
Job Purpose A-Line Server is a customer-facing position, ensuring the customer experience meets Genghis Grill standards. Positioned on the backside of the Fresh Market Bar, the Line Server's primary responsibility is to interact and guide guests in the Fresh Market Bar Area, assisting in their bowl creation. Liner Servers will stand behind each section of the FMB and place the meats, spices, and vegetables requested by the guests into their bowls. As well as helping choose the perfect sauce for their bowl. Line Servers' additional responsibility is to maintain the Fresh Market Bar keeping it clean, fresh, and full as well as following all food safety and sanitation standards. A-Line Server accurately and efficiently sets up, maintains, and breaks down the Fresh Market Bar area. A Liner Server ensures all product specifications are up to Genghis Grill standards.

Duties and Responsibilities

• Assists customers in the Market Area
• Partners with Servers and Bartenders to enhance the overall customer experience
• Knowledge of Market Area products, flavor profiles, and specifications
• Follows all recipes and specifications
• Always maintains a calm and inviting demeanor
• Ensures a positive customer experience by ensuring items are always available, of high quality, and made to our specifications
• Maintains a clean, fresh, and full Market Area following current rotation systems in place
• Complies with food safety and sanitation regulations and guidelines
• Capable of performing line checks per health code standards
• Safely and accurately handles equipment, appliances, small wares, supplies, and tools
• Follows company cash handling policies and procedures
• Maintains valid state and local food handlers and alcohol certifications as applicable
• Performs other duties as assigned by management
• Advises Restaurant Manager/General Manager/Regional Director of any non-routine situations

Qualifications

• Must demonstrate customer empathy and desire to assist customers with their experience at the Market Area
• Must be able to engage in two-way communication with customers in a confident manner
• Must demonstrate teamwork consistently
• Must be able to multitask while maintaining standards of operations
• Must be detail-oriented
• Must be respectful of all customers, managers, team members, and vendors
• Must have valid state and local food handlers and alcohol certifications as applicable
• Must be available to work a variety of shifts including weekends and holidays

Physical Requirements

• Must be able to lift/carry up to 50 lb.
• Must be capable of constant walking, standing, lifting, reaching, crouching, and carry for long periods of time
• Must be able to reach hands and arms in any direction
• Must be able to stoop repeatedly
• Must be able to engage in fine digit repetitive motion for several hours each shift

Verbal and Reasoning Requirements

Must be able to speak clearly and listen attentively to co-workers and managers. Must be able to engage in a two-way conversation with the customer on the floor. Must have the ability to read and/or follow written and verbal instructions and implement the same. Must be capable of applying common sense and understanding to carry out oral and/or written instructions. Must understand and adhere to service standards.