Employment Type : Full-Time
The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one. Need Help? If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility or call 877-891-2510 (accommodation requests only; other inquiries won't receive a response). Regular or Temporary: Language Fluency: English (Required) Work Shift: Essential Duties and Responsibilities: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Investigates and resolves document manipulation cases, first party fraud concerns, and identity theft disputes on applications and accounts for the LightStream portfolio. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Bachelor’s Degree, or equivalent education and related training or experience Preferred Qualifications: 1. Call Center Experience EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify
2. Identifies and escalates advanced fraud trends, potential rings, and scams to Fraud Manager.
3. Provides daily oversight and configuration of fraud monitoring systems.
4. Makes recommendations and drives implementation on improved or new operational procedures which help mitigate fraud, reduce false positives and increase efficiencies.
5. Logs and maintains fraud incidents within Truist’s fraud case management system.
6. Participates in fraud related projects which may include assessing or onboarding new fraud tools, teammate training programs, or other projects assigned by management.
7. Performs daily review of funding files to identify fraud, misrepresentation or customer service issues while escalating urgent issues to management’s attention.
8. Submits timely completion and response to the BSA/AML teams for OFAC review, documentation requests, and general inquiries and escalates to management as needed.
9. Communicates technical issues, problems and solutions to both a varied audience of technical and non-technical personnel.
10. Supports fraud process training for staff, manager projects and system enhancement.
11. Meet/exceeds monthly performance requirements as evidenced by Ongoing and QC Reviews.
Required Qualifications:
2. Proven mastery of the LS Fraud Analyst 1 job responsibilities with advanced knowledge
3. Ability to work in a fast-paced, multitasking, and team-oriented environment
4. Strong verbal and written communication skills
5. Ability to focus on tasks at hand, interpret information logically to solve problems, and answer questions via phone and email appropriately
6. Ability to provide clients and teammates with excellent service
2. Customer Service Experience
3. Strong knowledge and insight on latest industry trends and fraud practices.
Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.