Overview:We have an opening for a Lexus Digital Brand Specialist. Are you a leader who's competitive, customer focused and looking for a challenge?
Our future Digital Brand Specialist will embrace our WHEELS culture
Responsibilities:- Ensure contact and follow-up procedures are followed per written guidelines for Internet leads, orphan customers, unsold showroom visits, phone-ups and lease renewals; recording data properly.
- Conduct long-term follow up (beyond 90 days) for internet leads, sales calls and floor-ups that are not being attended to by BDC reps or brand specialists.
- Complete sales technique, lead management software & vehicle product knowledge training.
- Meet objectives for appointment setting and vehicle deliveries.
- Maximize lead management capability by integrating creativity with manufacturer sales programs, offering alternative choices and following up to all extents necessary.
- Assign and ensure timely & accurate responses for all internet leads, text leads, etc.
- Answer all sales calls ensuring accurate recording of activity in CRM and enter complete and accurate customer information and interaction notes into CRM.
- Assist business development manager and business development center team leader in evaluating 3rd party lead providers in order to make recommendations as necessary.
Qualifications:- High School Diploma.
- 1-2 years’ experience in the automotive industry or customer service orientated environment preferred
- Possesses effective communication skills: oral, written, listening.
- Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.