Legal Intake Specialist Details

Legal Intake Specialist

Wilson Kester - Traverse City, MI

Employment Type : Full-Time

We are a family law firm that empowers our clients to find their voice and regain their strength for a better life. You’ll serve as the compassionate voice of our law firm, helping to identify clients in their time of need, screening, and surveying for cases that are a good fit, will work with our sales team and help with new clients' onboarding. If the thought of coming to work every day and making a positive impact on our clients’ lives excites you, start your application today!

$43,680

• Screen incoming potential client phone calls to make sure the case falls within the scope of the firm, while helping the caller feel heard and understood
• Coordinate awareness initiatives and foster relationships with other attorneys alongside the marketing team in order to help grow our prospective client base
• Supervise new client onboarding and current client files through data entry and paperwork collection to ensure our cases are managed efficiently
• Book consultations for prospective clients with our lawyers to expand our caseload and ensure meeting schedules are accurate

• Background in the legal industry preferred
• Full familiarity with the Microsoft Office suite, with advanced Excel proficiency
• Previous customer service or sales experience preferred
• Strong computer and data entry skills
• Strong ability to communicate eloquently and empathetically a must

Wilson Kester is a family law firm that empowers its family law client's to find their voice and regain their strength for a better life. We are a fast growing law firm with 3 locations in Northern Michigan and in search of a full-time, in person, legal intake specialist who will help our prospective clients understand that they have a problem and that we can help. You will want to work with us because our strength is our people. We are a high performing team, founded on ethics, honesty, mutual respect and client care.