Employment Type : Full-Time
· Leasing · Enthusiastically stand up and greet all prospects/residents and qualify prospects/residents by covering all criteria (ask questions; utilize completed guest cards, work orders etc.). · Immediately record all telephone and in-person visits on appropriate reports (guest card, conversation log, work order). · Files own guest cards and maintains consistent follow up. · Open and inspect models and available “market ready” apartments daily, communicate related service needs to Property Manager. · Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale. Ask for the money on every tour. · Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements. · Update availability report, process applications for approvals. (i.e., credit check in On-Site, rental verification, proof of income, etc.) Submit processed applications to the Property Manager for approval. Follow up with applicant regarding status. · Ensure apartment is ready for resident to move-in on agreed date. · Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs. · Secure new resident’s signature(s) on all appropriate paperwork prior to move-in. Get new resident set up on Prospect Portal. Orient new residents to community. · Assist in completing lease renewals. Distribute and follow-up on renewal notices. · Monitor advertising effectiveness. Gather information about market competition in the area and file. Understand what your competition has to offer. · Represent the company in a professional manner at all the times. · Post Craigslist ads daily; update all online marketing sites minimum of weekly. Administrative · Accept rental payments and give immediately to Assistant Community Manager. · Type lease and complete appropriate paperwork and input information on Yardi System accurately and on a timely basis. Review with the Community Manager prior to obtaining signatures. · Maintain current resident files. · Maintain and record daily inspections for the community. · Distribute all company or community-issued notices. · Maintain accurate monthly incentive records on leases and renewals for bonus purposes. · Assist management team with other various tasks as required. · Consistently implement policies of the community. Resident Retention · Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments. · Quickly complete maintenance work order and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters. Note any work orders for leaks in the leak log binder. · Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis. · Maintain open communication with Property Manager and Maintenance Supervisor. · Contribute to cleanliness and curb appeal of the community on continuing daily basis. · Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Community Manager. Neighborhood Marketing · Participate in outreach marketing activities on a regular basis to obtain prospective residents. · Advise residents of referral concessions (if permitted). · Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc. · Distribute newsletters, pamphlets, flyers, etc. · Conduct market surveys and shop competitive communities. · Keep track of all marketing in the marketing binder. Essential Job Functions: · Excellent customer service skills. · Successful completion of Gracehill training courses as outlined in the Gracehill training class. · Fair Housing Certification, willingness to obtain prior to interacting with prospective residents. · Demonstrate an ability to support and contribute to community team. · Maintain a minimum of 15% closing ratio. · Maintain constant and detailed knowledge of market conditions and competition in the surrounding communities to better maximize rents. · A keen eye for detail. · Demonstrate strong oral and written communication skills. · Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, Yardi and On-Site. · Must possess a positive attitude, and energetic personality and the ability to smile under all circumstances. · Participate in training in order to comply with new or existing laws. · Ability to work a flexible schedule, including evenings and weekends if needed. · Two (2) years experience in previous relevant customer service. · Neat, clean, professional at all times throughout the workday and/or whenever present at the community. · Comply with expectations as demonstrated in the employee handbook. · Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem. · Successfully pass drug test and background check. · Must have a valid driver’s license. Safety Responsibilities: · Learn and ensure compliance with all company, local, state and federal safety rules. · Ensures that unsafe conditions are corrected in a timely manner. Additional Requirements: Attendance is an imperative job function. Job Type: Full-time Pay: $15.00 - $17.00 per hour Benefits: Schedule: Supplemental Pay: Ability to commute/relocate: Education: Experience: License/Certification: Work Location: One location