Oversees the medical transcriptionist and accessioning team in the core Surgical Pathology area. Ensures consistent use of standard work and accurate practices. Monitors incoming cases and matches staff to volume, especially for high priority cases. Captures defects and uses reporting mechanisms to guide improvements. Onboards new employees and helps to maintain accreditation standards. Interacts in a positive and supportive manner with all team members.
PRINCIPLE DUTIES AND RESPONSIBILITIES
- Demonstrates a high level of competency in performing all Medical Transcriptionist – Pathology duties and troubleshooting equipment and software applications, including scanners, cassette etchers, and multiple information systems.
- Demonstrates exceptional customer service skills in communicating with internal and external customers.
- Investigates and resolves problems associated with patient specimens and requisitions. Seeks information as needed from information systems, members of laboratory staff, and other sources. Regularly engages in a variety of contacts inside and outside the organization in order to obtain or relay information and gather data.
- Participates in the interview process for selection of new medical transcription staff and assists in the onboarding of new employees.
- Assess daily responsibilities and oversee work activities of the Medical Transcriptionist staff such as assigning and ensuring standard work, training, and explaining and ensuring adherence to departmental policies, procedures, and practices. Oversees scheduling and time off to ensure all work stations are competently and adequately covered. Provides input into the preparation of employee performance evaluations.
- Monitors incoming case volume and maintains a Heijunka board by identifying outstanding cases and implementing countermeasures to return to standard turnaround expectations. Demonstrates a thorough understanding of specimen requirements and prioritizes workload to ensure prompt handling of high priority specimens.
- Monitors and maintains supply chain inventory utilizing the Kanban inventory system.
- Gathers information and workload data to prepare reports and huddle boards. Monitors daily quality metrics and participates in the Daily Management System, including daily huddles with other Surgical Pathology team leaders.
- Participates in meetings to improve quality, safety, and timely service. May summarize for verbal and formal reports.
- Monitors and records deviations from standard procedure in the Deviation Management System. Escalates issues to leadership as necessary. Tracks and trends deviations to identify areas for improvement.
- Participates in process improvements to track and reduce defects. Presents information about ongoing process improvement projects at departmental Share the Gain meetings.
- Establishes, maintains, and revises record keeping and filing systems in a manner helpful for accreditation inspections and improved operations.
- Models Team Member Standards of Excellence to be an integral part of creating “The Henry Ford Experience.”
- Assists in other duties as assigned or required
EDUCATION AND EXPERIENCE REQUIRED:
- Requires a high school diploma or GED.
- Requires formal training in Lean principles and methodologies, including the use of Deviation Management, Daily Management, and Heijunka boards.
- Demonstrated competency with all information systems for use in this position (i.e. Epic, CoPath, Sunquest, and Master Control).
- Must demonstrate proficiency in accurate and rapid data entry with excellent spelling, grammar, and proofreading skills.
- Requires demonstrated familiarity with medical terminology and anatomic pathology terms.
Must meet or exceed core customer service responsibilities, standards, and behaviors as outlined in the HFHS Customer Service Policy and summarized below:
- Communication
- Understanding
- Sensitivity
- Teamwork
- Ownership
- Motivation
- Excellence
- Respect
Must practice customer skills as provided through ongoing training and in-services.
Must possess the following personal qualities:
- Be self-directed
- Be flexible and committed to the team concept
- Demonstrate teamwork, initiative, and willingness to learn
- Be open to new learning experiences
- Accepts and respects diversity without judgement
- Demonstrates customer service values
PHYSICAL DEMANDS/WORKING CONDITIONS:
- Minimal exposure to noise, dust, or extreme temperatures. Exposures to odorous and/or toxic chemicals and specimens. Must be able to perform computer entry in an accurate manner according to peer-based standards of productivity.
Overview Under the leadership of President and CEO Wright L. Lassiter, III, Henry Ford Health is a
$6 billion integrated health system comprised of six hospitals, a health plan, and 250+ sites
including medical centers, walk-in and urgent care clinics, pharmacy, eye care facilities and
other healthcare retail. Established in 1915 by auto industry pioneer Henry Ford, the health system
now has 32,000 employees and remains home to the 1,900-member Henry Ford Medical Group, one
of the nation’s oldest physician groups. An additional 2,200 physicians are also affiliated with the
health system through the Henry Ford Physician Network. Henry Ford is also one of the region’s
major academic medical centers, receiving between $90-$100 million in annual research funding and
remaining Michigan’s fourth largest NIH-funded institution. Also an active participant in medical
education and training, the health system has trained nearly 40% of physicians currently practicing
in the state and also provides education and training for other health professionals including nurses,
pharmacists, radiology and respiratory technicians. visit HenryFord.com.
Benefits Whether it's offering a new medical option, helping you make healthier lifestyle choices or
making the employee enrollment selection experience easier, it's all about choice. Henry
Ford Health has a new approach for its employee benefits program - My Choice
Rewards. My Choice Rewards is a program as diverse as the people it serves. There are
dozens of options for all of our employees including compensation, benefits, work/life balance
and learning - options that enhance your career and add value to your personal life. As an
employee you are provided access to Retirement Programs, an Employee Assistance Program
(Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.