Lead Specialist, Shipper Support, Amazon Freight Details

Lead Specialist, Shipper Support, Amazon Freight

Amazon.com Services LLC - Tempe, AZ

Employment Type : Full-Time

• A completed Bachelor’s Degree in supply chain, transportation, logistics, business or related field
• Experience with data analytics and tools such as Excel, Tableau, SQL (Beginner)
• Experience with Lean and Six Sigma methodologies

Job summary
Amazon Freight Less-Than-Truckload (AF LTL) Linehaul is seeking a Lead Specialist to create and lead our Shipper Support team, delivering an improved shipper experience for vendors and sellers who ship with Amazon Inbound Transportation.

As Amazon continues to drive innovation within transportation and logistics, we need to evaluate our current network shipper defects and drive improvement through shipper coaching and performance management. In this role the candidate will be the lead a team of associates that create and drive recommendations and actions to shippers who fail to improve their performance.

Want to learn more about working with Amazon Transportation Services? Check out this video! https://www.youtube.com/watch?v=en5YqrtBGvY&feature=youtu.be

Key job responsibilities

• Develop team SOPs responsible for monitoring and improving shipper performance with Amazon Freight Less-Than-Truckload.
• Partner with stakeholder teams to work on collaborative solutions to improve AF LTL Shipper Experience.
• Determine root cause of operational challenges of our shippers, and present findings and recommendations to business partners.

About the team
In this role, you will be on the Amazon Freight Less-Than-Truckload (AF LTL) Operations Integration team. AF LTL is a rapidly growing transportation start-up within Amazon. Our vision is to build a profitable, commercial LTL service that drives the Amazon flywheel and delights shippers with the most reliable, convenient, transparent and competitively priced service in the industry.

• Masters degree in Engineering, Operations, Logistics or related field
• 2+ years work experience in logistics, transportation industry, customer service, and/or distribution environments.
• Expertise in MS Access and SQL
• Data management & data quality control experience with experience pulling and analyzing large sets of data
• Demonstrated experience using data to drive root cause elimination and process improvement.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.