SUMMARY:
Manage and oversee the day-to-day operations of the administrative staff. Project an exceptionally enthusiastic, confident and superior professional image that will maintain an environment of professional excellence.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Performs opening and closing duties of the office, following established procedures
- Demonstrate outstanding customer service while being courteous and attentive to patient needs
- Coordinate meetings and regular communication updates for the staff
- Identify training needs within the department and train or assign a staff member to train as needed
- Provide coaching to staff members as applicable
- Communicate performance expectations to staff, while encouraging a team environment and high quality of customer service standards
- Assists patients with challenges/complaints/green sheets/billing
- Communicate repair and maintenance issues
- Maintain office inventory levels
- Analyze coverage needs for schedules, coordinate changes if applicable
- Participate and contribute to the department meetings
- Perform various administrative and managerial duties as needed
- Oversee DMG metrics to ensure alignment with DMG expectations
- Supervises work performed by department and may delegate work to staff members. Counsels and coaches the team by guiding, directing, motivating, and mediating conflict resolution.
- Assists with staff development, new employee orientation, and training. Monitors and ensures staff compliance with policies and procedures.
- May be responsible for performance evaluations as required by Human Resources.
- Responsible for managing the schedule, time keeping, and payroll if necessary.
- All other duties as assigned.
KNOWLEDGE SKILLS AND ABILITIES:
- Motivated individual with excellent interpersonal, communication and customer service skills.
- Team player with strong customer-service, leadership and supervisory skills.
- Detail-oriented with strong organizational and administrative skills.
- Ability to handle multiple priorities and constant deadlines.
- Self-motivated to work independently with little or no direction.
- Available to work varied shifts including evenings, weekends and holidays.
- Must be able to get along with others, be a team player, accept feedback from others and be able to follow work rules.
EDUCATION and / or CERTIFICATION/LICENSURE:
- High school diploma required
- Associates or bachelors degree preferred
EXPERIENCE:
- Two to five years of work experience in a medical practice, customer service, hospitality, or travel industry
- Experience in marketing or sales is a plus
- Proficient in Microsoft Office and social media
- Understanding of Millennium, Image Store and EPIC software is a plus
- Experienced in staff role and history of good performance