Employment Type : Full-Time
Job SummaryUnder direct supervision, assists provider including all back office duties. Provides nursing support with various functions such as invasive procedures, medication administration, appointment and registration scheduling functions. Assists the RN with clinical and clerical functions. Ensures smooth patient flow within the clinic. Makes recommendations for re-training and trains new hires. Collaborates with the health care team to promote excellence in patient safety and quality outcomes. Shift Work Type Pay Range Minimum: 18.22 Midpoint: 21.39 Maximum: 24.57 Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 18 school-based health centers, Rocky Mountain Poison and Safety, a Public Health department, an HMO and The Denver Health Foundation. As Colorado’s primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year. Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer. We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE). Denver Health is committed to provide equal treatment and equal employment opportunities to all applicants and employees. As an EOE, Denver Health does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Responsibilities
1. Coordination of new MA orientation and assists with precepting. Collaborates with Charge RN/Manager to ensure new employee is competent to perform essential job duties. Serves as primary resource during and after orientation. 2. Frequent check-ins with assigned MA’s and ability to provide guidance around strategic metrics and how MA can improve their care gap scores. Provide feedback to Charge RN/Manager as a result of MA check-ins. 3. Collaborate with ACE for teaching Annual Skills Competency and collaborate with Charge RN/Clinic RN for conducting monthly Mock MERs. 4. Provide feedback for annual evaluations of staff (100% of assigned MA’s and 50% of all other clinical staff, including providers). 5. General awareness of ensuring clinic safety expectations are being met. 6. Encourage and support MAs to submit CAD applications. Function as a first reviewer for CAD portfolios, as approved by ACE. 7. Accurately and efficiently takes vital signs and basic historical patient data. Identifies abnormal patient findings. Communicates patient concerns or significant changes in patient’s health status to provider or RN. 8. Assists provider in setting up for procedures including aseptic and sterile techniques; provides safe administration of medications and immunizations (oral, IM, subcutaneous, and/or intradermal); obtains EKGs, orders appropriate tests as directed by provider; and schedules specialty and follow-up appointments as directed by provider. 9. Prepares patients for examinations, assists with examinations, cast or splint applications, minor procedures a variety of other medically related tasks within their scope of knowledge. 10. Assists in the coordination of clerical information necessary to provide patient care. This may include, but is not limited to: • Referrals. • Assisting patients with appointments if necessary. • Faxing of pertinent medical information. • Maintains patient medical record and other information. Ensures patient confidentiality • Assists patients with the arrangement of tests and treatments prescribed by physician. • Assisting the provider or registered nurse in providing routine treatment instructions. • Test results & patient follow-up 11. Checks in patient by escorting patients from reception area to exam room and communicates information regarding any extended wait or delay in appointment time. 12. Documents accurately and appropriately in patient medical record. 13. Reports change in patient condition to appropriate health care provider in a timely manner. 14. Prepares exam and treatment rooms with necessary instruments/supplies. Prepares and maintains clinical and office supplies and equipment for treatments, including sterilization and restocking of exam and treatment rooms. 15. Maintains a safe environment by practicing sound safety and infection control practices according to agency policies and procedures. Helps to identify safety and infection control issues. 16. Engages in performance appraisal on a routine basis by accepting and providing constructive feedback and integrates feedback into practice. Participates in competency reviews as required by department. Assumes accountability for achieving goals set jointly with the manager for the next evaluation period. Participates in the peer review process. 17. May perform phlebotomy and perform various laboratory procedures after competency verified. Maintains safe collection and processing of laboratory specimens. 18. Floating to other clinics, as assigned. 19. Other duties as assigned.
Knowledge, Skills & AbilitiesMinimum Qualifications Education and Experience 1. High School diploma or GED, required. 2. Graduate from an accredited program in Medical Office Assisting, accredited program of Licensed Practical Nursing with an active LPN license, or completion of the 1997 DHHA Health Care Partner internal training program, required. 3. Completion of CAD Program, with yearly renewal. 4. Completion of a 160 hour Externship or 6 months direct patient care experience in an outpatient setting, required. 5. Completion of DH MA Preceptor Course Knowledge, Skills and Abilities 1. Knowledge of medical office practice. 2. Knowledge of examination, diagnostic, and treatment room procedures. 3. Knowledge of and the ability to use medical equipment and instruments to administer patient care. 4. Knowledge of common safety hazards and precautions to establish a safe work environment. 5. Skill in assisting in a variety of treatments as directed. 6. Skill in taking vital signs. 7. Skill in maintaining records and recording test results. 8. Skill in establishing and maintaining effective working relationships with patients, employees, physicians and the public. 9. Ability to maintain quality control standards. 10. Ability to react calmly and effectively in emergency situations. 11. Ability to interpret, adapt and apply guidelines and procedures. 12. Ability to provide clear and effective verbal and written communications. 13. Role model of professionalism. 14. Bilingual preferred. Computers and Technology 1. Ability to learn and become proficient in electronic health record documentation. 2. Utilize equipment and technology safely to provide patient care, upon completion of training and competency for applicable clinical area. Certificates, Licenses and Registration 1. Basic Life Support for Health Care Providers certification, required. 2. Medical Assistant Certification All Certifications and Licenses required for this job must be kept current as a condition of continued employment. Supervisory Responsibilities This position has no supervisory responsibilities
Days
Full time