Lead Installation Technician
Employment Type : Full-Time
Position Summary
In this position, you will be responsible for the implementation of Stealth Monitoring security systems installed on customer premises. Scopes will vary and at times require additional efforts to support configuration, commissioning, and turnover of such systems. You own the work and will leverage your knowledge of our products and services to ensure that the job is completed to scope and on time. You have an attention to detail to guarantee that all site protocols and health and safety standards are followed and can deal with the growing demand for our products and services. Position will also be the leading member of an Installation crew where you will teach, coach, mentor and contribute to the development of junior/apprentice level tech or techs. You will work closely with Project Implementation Manager, Installation Coordinators and Project Managers to deliver a completed project on time, on budget, and to customer satisfaction.
Key Duties & Responsibilities
Infrastructure:
- Installation of conduit, cabling, and support systems needed to interconnect systems and devices
- Installation of head end racking, shelving, enclosures, etc.
Video:
- Installation of various Video systems (both Analog & Digital IP Systems), install and program NVR/DVR's, dress and route cable into closets, control rooms and panels, troubleshoot related systems and products Installation of Video (includes Axis, Avigilon, Hikvision, Geovision and similar)
- Troubleshoots & resolve network related issues (LAN, WLAN & WAN)
Access Control System:
- Installation of Access Control, Program Access Control Panels and Systems, (includes RBH, Hartman, Avigilon, Feenics and similar)
- Onsite troubleshooting of equipment as necessary
- Installation & Service of Mag Locks, electric strikes and low voltage electrical locking hardware, readers, openers, etc.
Intrusion Systems
- Installation and takeover of Intrusion Systems (includes DSC, Bosch, DMP, and similar)
- Onsite troubleshooting of Intrusion Systems (includes component replacement walk testing and programming)
Intercom Systems:
- Installation of Intercom Systems, (includes Mircom, Aiphone, and similar)
- Onsite troubleshooting of equipment as necessary
Daily Tasks
- Understand and execute projects as built in Installation packages consisting of Scope of Work, Theory of Operations, Drawings/Designs, Installation Standards, and other project supporting documentation
- Daily time submission
- Daily and direct communication of project status to Project Managers or Installation Coordinators
- Maintains safe and secure work environment by following safe practices
- Keeps customer’s security information confidential
Customer Excellence:
- Provide the best possible customer service
- Wow customers at every opportunity
- Maintain high standard of workmanship and adhere to policies and procedures
Integrity/ Accountability:
- Be honest and respectful in all dealings with clients and internal team
- Be a punctual and a reliable member of the team
Teamwork
- Communicates effectively in ways that enhance productivity and builds respectful relationships
- Demonstrates active listening, written and verbal skills
- Promotes teamwork, customer satisfaction, safety & quality workmanship
Continuous Improvement:
- Assists management in developing, improving standard procedures and best practices
- Take initiative to learn new tasks
- Bring forward recommendations for improvement of policies & procedures
Experience/Qualifications:
- Must have a minimum of three (3) years' experience working as a technician in the physical/electronic security industry on video surveillance systems, sound and communication, Alarm systems and Access control Systems (including locking hardware) - both analog and IP
- Experience installing and/or troubleshooting networking, IP schemes, WAN/LAN environments preferred
- Able to use MS Office tools and experience using a Windows PC
- Post-secondary education in a technology related field with an emphasis on computer/IT skills preferred
- Completion of security manufacturers certified training programs preferred.
- Presently hold applicable state technician level licensing or ability to obtain within 90 days
- A clean criminal background and motor vehicle record in good standing
- A valid driver's license
Working Conditions:
- Regional resource allocated to branch
- Working at various customer sites: commercial, residential multi-tenant, construction, etc.
- Indoor and outdoor working in all-weather condition at client sites
- Driving in all weather conditions from office to jobsite
- Excellent physical condition as the job requires lifting of equipment overhead weighing upwards of 50 lbs.
- Ability to work at heights- at times climbing construction cranes and ability to maneuver/operate aerial lifts
- Flexibility to work beyond and/or outside regular working hours subject to customer commitments. Night shift, early morning, late start, etc.
- Ability to work on Saturday and Sunday as needed with or planned
- Travel 75-100%
Ad-Hoc Work
- Perform other duties as assigned