Employment Type : Full-Time
JOB SUMMARY The Lead Facilities Technician (LFT) is responsible for overseeing and supporting repair and maintenance for all building and equipment for a home club and provides support for all other clubs within the District. The position reports to a home club General Manager (GM) and serves as a partner to the District Manager (DM). This position is a Facilities subject matter expert for all other Facilities Techs (FT) and General Managers (GM) within the District. Additional responsibilities include providing specialized facilities training for both FTs and GMs across the District as well as scheduling and leading special projects when needed. This position will also execute club inspections or audits as needed based on direction from the Corporate Office. ESSENTIAL DUTIES & RESPONSIBILTIES Estimated % of Time Spent 1. Repair and Maintenance Execution in Home Club 50% 2. Provide Training Support and Coverage for Facility Technicians within District Facilities Technicians report directly to the General Manager and all activities listed below should be considered support functions that the Lead Facilities Technician performs in conjunction with supervisory functions administered by the General Manager. o Provide technical expertise support when needed to the GM's and FT's across the district o Partner with GM's and DM to assist with club coverage (PTO, Sick, Open Position, etc.) either directly or thru leveraging another FT in the District o Support DM to attend GM conference calls/meetings or host FT calls as needed o Host meetings as needed with FTs in the District to review training topics including new products/procedures and/or safety topics o Support GM's to provide hands on FT training for all technical aspects and skill assessments of the Corporate approved FT Training curriculum o Support vendor-sponsored training programs o Partner FT's with each other to address specific training opportunities o Support GMs and DMs as needed for FT interviewing and onboarding o Provide supporting insight on key performance review areas for the FT 20% 3. Facilities Special Project Management 20% 4. Administrative Responsibilities o Review and manage Work Orders in the ServiceChannel System to be the District filter between club level submissions and RMF review o Support R&M spending guidelines as directed by the RMF o Review of relevant ServiceChannel reporting to identify trends, opportunities and outliers o Management of company issued P-Card to support club and District needs o Management of e-mail communication o Review and completion of company reports and/or surveys requiring research or club visits 10% Total 100% ORGANIZATION RELATIONSHIPS The Lead Facilities Technician position requires communication with Corporate Office personnel, Club Personnel, Members and Manufacturer's Service Representatives. This position reports to a home club GM and will partner directly with the RMF, DM, GMs, and FTs across the District. REQUIRED QUALIFICATIONS Knowledge, Skills & Abilities Minimum Educational Level/Certifications Minimum Work Experience and Qualifications Physical Demands/ Environmental Conditions Travel Requirement PREFERRED QUALIFICATIONS Knowledge, Skills & Abilities Educational Level/Certifications Preferred Work Experience and Qualification Disclaimers DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned. This job may be reviewed as duties and responsibilities change with business necessity. COMPLIANCE & INTEGRITY: Consistently supports compliance and Workplace Conduct by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licensure requirements (if applicable), and 24 Hour Fitness' policies and procedures. All Directors, Managers and Supervisors are accountable for communication, implementation, enforcement, monitoring and oversight of compliance policies and practices in their departments. SERVICE & QUALITY: In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by 24 Hour Fitness as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to member and team members, contracted providers and vendors. WORKPLACE SAFETY: In addition to defined working conditions and physical requirements, employees are accountable for working safely; following established policies & procedures; and reporting all injuries and hazards to their supervisor immediately. Supervisors and Managers are accountable for ensuring the safety performance of employees; applying consistent practices in compliance with federal, state and local regulations; providing guidance to maintain a safe and healthy work environment.