Employment Type : Full-Time
Lead Business Analyst LocationUnited States Flexible Location CategoryInformation Systems & Technology Foot Locker Job TypeRegular Full-Time Job Id 40612
Overview Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fuel a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sneaker communities through the power of our people. If you want to be a part of something bigger than you can imagine, you’ve come to the right place. To learn more about the incredible impact we’re making on both our local and global communities, Click Here!
Omni Customer Experience is a key player to address friction points across customer journey across channels. This leader is responsible for ensuring our customers can complete their purchase seamlessly. The successful candidate will be an individual contributor, who can work with multiple stakeholders in a matrix organization and is equally comfortable leading and supporting strategic initiatives enhancing omni customer experience journey.
Responsibilities Drives the feature discovery process by collaborating with the Business, User Experience, and Engineering Teams during discovery to assess value, usability, and feasibility of features; specifying, prioritizing, and communicating high level and detailed feature specifications; and using written specifications, business rules, flows, use cases, and user experience generated deliverables (for example, prototypes, wireframes, design, requirement, Functional specs, technical specs).
Develops and champions a vision, strategy, and roadmap for omni customer experience journey to support corporate goals and objectives by using customer and market research, customer and user feedback, customer usage, and competitive analysis to identify new feature opportunities and enhancements; and working with multiple functions to build and evaluate business cases to support investment decisions.
Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.
Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
Qualifications
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