Law Firm Operations Manager Details

Law Firm Operations Manager

Canon Business Process Services, Inc. - Milwaukee, WI

Employment Type : Full-Time

Canon is hiring an experienced Site Manager in downtown Milwaukee, WI. This leadership position is located at our client's law firm.

The Site Manager is responsible for effective management, administration, and control of business functions at identified client site(s). This person oversees the timely and effective resolution of all services contracted by the client while exhibiting exceptional customer service, overall operational efficiency and quality of business services.

Law Firm Operations management experience is required. Experience managing client services support is highly preferred.

Please note: Canon requires new employees to be fully vaccinated against COVID-19 at the time of hire.

• Manages & oversee all services contracted by client at the assigned site by providing exceptional customer service & quality
• Evaluates and resolves high priority and complex problems through communication and negotiation with clients, vendors, and internal professionals in support of a proactive, responsive and friendly customer environment
• Manages budget, resource allocation, and forecasting tools to ensure best possible use of resources and to plan and report budgetary expenses effectively
• Manages status reports, productivity reports, and other source documents to ensure optimal performance is met by staff
• Functions as a liaison between the client & CBPS
• Prioritize and schedules all work including overflow work to backup facility
• Ensures proper maintenance and usage of all equipment and supplies
• Conducts staff meetings to ensure communication of corporate policies and goals
• Manages staff by selecting and recruiting, developing, and mentoring staff; handle corrective actions as necessary on a timely basis and in accordance with Company policy; evaluating performance; providing training and development opportunities; coach and counsel staff
• Ensures and analyzes production targets onsite are met daily, weekly, and monthly by measuring against Company goals
• Interfaces with the client, operations team, and corporate departments as necessary

Job Type: Full-time

Pay: $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

COVID-19 considerations:
Please be aware that many of our clients are mandating vaccines. Medical and religious exemptions should be discussed during the interview process and will be reviewed on a case by case basis.

Experience:

• Client Services & Customer Support: 1 year (Preferred)
• Law Firm Office Management: 3 years (Preferred)

Work Location: One location