Knowledge Management Program Manager Details

Knowledge Management Program Manager

Dell Technologies - Austin, TX

Employment Type : Full-Time

Knowledge Management Program Manager

Innovative projects that deliver cutting edge results do not run themselves. Project and Program Management within Business Support ensure projects run seamlessly, from start to finish. Our team manages projects or leads others managing projects — ensuring cross-functional teams work collaboratively and effectively. We oversee initial plans, set budgets, track project activities, and communicate milestones to key stakeholders.

Join us as aKnowledge Management Program Manageron our incredible Support team to do the best work of your career and make a profound social impact. This role will develop SOLVE roadmap by identifying potential Internal, Partner, and Customer opportunities; conducting market research; generating requirements; determining specifications, solution timetables, and time-integrated plans for new capability introduction; developing marketing and communication strategies.Engagement with Search Engine and Knowledge Graph capabilities.

Job Duties:

• Determines business needs and desires by specifying the research needed to obtain market information. Recommends the nature and scope of present and future solution lines by reviewing solution specifications and requirements; appraising new solution ideas and/or solution or packaging changes. Provides source data for solution communications by defining solution marketing communication objectives. Provides information for management by preparing short-term and long-term solution roadmaps and budget; answering questions and requests.
• Brings new Solve capabilities to market by analyzing proposed solution requirements and solution development programs; preparing return-on-investment analysis; establishing time schedules with Content Development teams and Engineering. Introduces and markets new solutions by developing time-integrated plans with marketing, educational services/training, and communications.
• Completes operational requirements by scheduling and assigning employees; following up on work results. Maintains solution management staff by supporting recruiting, selecting, orienting, and training employees.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Experience in Enterprise Content Management creation and curation, as well as Taxonomy, Natural Language Processing strategies for relevant and robust Search optimization. Experience in Search optimization capabilities including metadata, relevancy, and tagging.

Skills and Qualifications:

• Solution Management and understanding the Customer.
• Solution Development, Requirements Analysis, Pricing, Planning, Competitive Analysis, Financial Planning, and Strategy, Technology Evangelism

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Experience driving successful worldwide product launches and schedules from the Business Contract (BC) stage of the development process through Ready to Ship (RTS)
• Solid track record in project management, support services or related field
• Ability to lead large multi-headed projects and project teams

Desirable Requirements

• Excellent understanding of competitors and their products as well as potential partner relationships for Business Development

Here’s our story; now tell us yours.

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life - while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

Job Family: Program-Management Professional-Services Business-SupportJob ID: R079590