Key Holder
Employment Type : Full-Time
Key Holder
JOB SUMMARY
As a Tory Burch Sales Associate/Key Holder you are responsible for delivering a transformational customer experience, building our brand one customer at a time and ultimately driving our business through sales. With the addition of Key Holder, you will also have store open/closing responsibilities. You should demonstrate a strong commitment to the customer experience, a genuine curiosity and interest in people, authenticity, fashion & style sensibility and exceptional selling skills. The ideal candidate also understands how to be a team player, is savvy about the visual and operational aspects of the role, and is committed to loss prevention. Additionally, you must have a high degree of maturity and integrity given store open/closing role.
JOB DESCRIPTION
RESPONSIBILITIES
Drive the Business & Deliver Results
- Achievement of personal sales and metric goals
- Build and maintain new and existing customer relationships
- Maintain a solid, organized client book which furthers your customer relationships and generates consistent, proactive sales volume
- Be aware of and react to the rhythm of your business, not just relying on walk-in traffic but through clienteling, outreach and event opportunities
Be Buddy/Team Player
- Model behavior that reflects the company’s core values
- Appropriately manage conflict and take ownership for your part in the team dynamic
- Demonstrate a high degree of maturity and integrity
- Contribute to a positive atmosphere that is fun, professional, productive and team oriented
Create the Customer Experience
- Contribute to an environment that consistently delivers on the five stages of the transformational customer experience
- Demonstrate strong use of selling skills
- Ensure a high level of customer service through extensive product knowledge and product ownership
- Take ownership for the customer journey in your boutique – customize it for your customer demographic and develop & maintain productive customer relationships
- Maintain a “One Company” perspective on charge sends, returns, and other such transactions that are critical to a positive customer experience
Represent the Brand
- Understand and communicate the Tory Burch brand philosophy and lifestyle with each other and the customer
- Emulate the brand aesthetic and embody a strong sense of fashion and an enthusiastic attitude
- Contribute to maintaining all brand and operating standards to support brand consistency
- Assist in maintaining store presentation standards
- Leverage in-store technology to ensure every customer’s experience is transformational
Operational Excellence
- Perform store opening and closing procedures including counting register funds, completing bank deposits, opening and closing the registers and securing the facility
- Ensure all sales and operational policies and procedures are maintained
- Accurately process all POS transactions and capture of customer information and assist when necessary with operational and back of house activities
- Adhere to all policies and procedures with a focus on loss prevention and operational excellence
- Detailed oriented with ability to multi-task and prioritize work to prioritize work to produce desired outcomes.
PRIOR EXPERIENCE NEEDED
- 2-4 yrs. experience in a high volume, customer-driven retail environment
- Strong personal selling and customer relations experience, along with verbal and written communication skills.
REQUIREMENTS
- Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts.
- Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time.
- Must be at least 18 years of age.
CORE SKILLS
- Adaptable – Change before you have to
- Changes course easily – Knows when to be patient and when to push – Works well in the gray – Shows grace under pressure – Owns mistakes and learns from them – Balances multiple priorities
- Entrepreneurial Spirit – Own it
- Takes initiative, doesn’t wait for direction – Builds for the future – Takes personal ownership and accountability – Is resourceful in getting things done
- Collaborative – No “I” in Tory
- Is self-aware and open-minded – Integrates the perspectives of others – Is direct but respectful – Communicates cross functionally – Knows when to get people involved and when to make a decision – Takes an inclusive approach
- Client & Brand Focus – Put yourself in Tory’s shoes
- Passionate about the brand and the work – Creates a transformational client experience – Makes decisions in the best interest of the company and our customers – Focuses on internal and external customers
- Live the Values – Being “Buddy”
- Keeps the “Buddy Values” alive (Kindness, humility, warmth, honesty, loyalty, compassion, integrity, and passion) – It’s not just what you do, but how you do it – Contributes to a positive and productive environment
- Functional Expertise – Know Your Stuff
- Has the skills necessary to perform the job – Keeps current on trends, skills, and practices – Puts learning into practice
- FOR PEOPLE MANAGERS: Team Builder – It’s all about “We”
- Sets team goals and roles – Develops, motivates and empowers – Delivers constructive and encouraging feedback – Holds people accountable for results – Recognizes high performance
- FOR PEOPLE MANAGERS: Change Leader – Change is the essence of life
- Challenges the current point of view – Puts changes in context for the team – Executes changes that impact the business – Is proactive and positive – Listens to and keeps the team up to speed
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability
Supplemental Pay:
Experience:
- Customer Service: 1 year (Preferred)
- Retail Management: 1 year (Preferred)
Work Location: One location