ITSM Solutions Senior Specialist Details

ITSM Solutions Senior Specialist

The Chemours Company - Wilmington, DE

Employment Type : Full-Time

As we create a colorful, capable and cleaner world through chemistry, we invite you to join our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around the world. Chemours is seeking a Subject Matter Expert (SME) in the support and administration of ITSM Tools and Automation technology, to work with our Service Management Team. Our team is focused providing high quality and cost-effective service to Chemours using technology & AI. This position will report to our Global Service Desk Manager. Preferred location for the role is Wilmington, DE but candidates in other locations, especially near other Chemours facilities, will be considered. The Responsibilities of this position include, but are not limited to, the following:

• Technical Administrator for the ITSM platform and other complementing tools which includes IPsoft’s 1Desk, 1RPA, Amelia, and Microsoft Power Apps.
• Understand and support integrations with different components of the ITSM platform.
• Continuously improve and automate various ITSM tasks such as Reporting, Incident Management, Problem Management, Change Management, Release Management, CMDB to reduce manual work and human error.
• Work with various teams and users to understand and prioritize new demand, and phase in solutions.
• Drive standardization, simplification, and integrations where possible across the different systems.
• Support new releases and migration to new platforms and technologies.

The following is required for this role:

• Bachelor’s Degree in Information Technology, Computer Science, or equivalent relevant experience
• 3 to 5 years of experience with Enterprise ITSM Tools (such as 1DESK, ServiceNow or equivalent)
• Strong understanding and prior experience developing/supporting Automation
• Strong Written and Verbal Communication & Presentation Skills
• Ability to collaborate across a global organization and manage ambiguity

The following is preferred for this role:

• Experience with Java scripts, JSON, Groovy, Bots, RPA & API’s
• Understanding of ITIL v4.0 processes and Framework
• Good Working knowledge of Office 365 Productivity Suite, MS Power Automate & MS Power BI

Benefits:

• Competitive Compensation
• Comprehensive Benefits Packages
• 401(k) Match
• Employee Stock Purchase Program
• Tuition Reimbursement
• Commuter Benefits
• Learning and Development Opportunities
• Strong Inclusion and Diversity Initiatives
• Company-paid Volunteer Days

WE’RE CHEMOURS. A DIFFERENT KIND OF CHEMISTRY COMPANY. We are driven by our purpose to create a more colorful, capable, and cleaner world through the power of chemistry. Built upon a 200-year-old legacy and a world-class product portfolio, we bring everyday convenience to virtually everything people touch—in industries ranging from automotive, paints, and plastics to electronics, construction, energy, and telecommunications. We bring solutions that are better, safer, more reliable, and more sustainable, through the power of chemistry. OUR APPROACH We see our people as our biggest assets. Instead of focusing just on what our employees do each day, we look at how they do it. By taking a different approach to talent development, employee engagement, and culture, our goal is to empower employees to be their best selves—at Chemours and in life. The “ours” in Chemours represents everyone who works here. We’re thousands strong and always looking for the best and brightest to join our team. OUR CULTURE Five fundamental, foundational values form the substructure of our culture as a multinational corporation. They are core beliefs that guide and frame both our behaviors and our aspirations. Our values are in part what differentiate us from others, making us uniquely Chemours. They are—Customer Centered, Refreshing Simplicity, Collective Entrepreneurship, Safety Obsession, and Unshakable Integrity. At Chemours, our values are where everything begins. We were honored to be named a “Great Place to Work-Certified Company” for 2019-2020—our second consecutive year. We were also proud to receive a Gold Medallion Award from the U.S. Department of Labor’s HIRE VETS program in 2019. Chemours is an equal opportunity employer Chemours is an E-Verify employer Candidates must be able to perform all duties listed with or without accommodation Immigration sponsorship (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status) is not currently available for this position At Chemours, you will find sustainability in our vision, our business and your future. If you want to work on the leading edge of your field and have a desire to make a difference, join Chemours and discover what it means when we say “We Are Living Chemistry”.