Employment Type : Full-Time
FLSA: Position Summary Performs routine and specialized Information Technology support duties in accordance with standard procedures. Installs and troubleshoots a wide variety of computer components, including PCs, monitors, kiosks, hard drives, CD ROM drives, sound cards, adapters, keyboards, modems, scanners, printers, laptop computers, tablets, mice, workstations, and software. Job Duties and Responsibilities 1 Key Interactions Internal Departments or Job Titles Businesses or Organization
Non-Exempt
Department:
IT
Job Title:
Information Technology (IT) Technician
Reports To:
Information Technology (IT) Helpdesk Supervisor
DOT/ NON- DOT:
Non-Dot
Sets up and maintains computer workstations, installing and troubleshooting computer components, including PCs, monitors, kiosks, hard drives, CD ROM drives, sound cards, adapters, keyboards, modems, scanners, printers, laptop computers, tablets, mice, cables and software.
2
Responds to internal customer requests via the Help Desk system. Troubleshooting, updating and resolving computer workstation hardware and software problems. Reads technical manuals, confers with users, and conducts computer diagnostics to investigate and resolve problems.
3
Inspects incoming equipment and prepares components for delivery to users.
4
Enters commands and observes system functioning to verify correct operations and detect errors.
5
Coordinates routine actions on communications and computer information and communication/telephone systems issues, interfacing with internal customers and external support services as required.
6
Installs, updates, and operates personal computers and appropriate software packages, including word processing and spreadsheet applications (i.e., MS Word, Excel, and PowerPoint), along with job-specific specialty applications, when applicable.
7
Plans and implements movement of computer workstation components in conjunction with operational needs, as assigned.
8
Cabling installation for computer and phones.
9
Configure new employee badges in the AutoCrib system.
10
Performs other duties as assigned.
Purpose
Direct Manager or Supervisor
Other OpCo Leadership
Local Employees and Contractors/ Other OpCo Employees or Contractors
External
Purpose
Vendors
Position Profile
Required
Desired
Level
Academic Qualifications
High school diploma or GED and one year relevant technical school training or experience is required. An Associate’s degree in Information Technology or a related field is preferred.
X
Languages
Must be fluent in spoken and written English. Spanish a plus
X
Special Licenses
Previous Experience
A minimum of one (1) year of experience in Information Technology support position required or one year technical training in relevant information technology applications.
X
Tools (technology, special equipment, etc.)
Proficiency in Microsoft products required including:
X
Required Skills
Detail oriented
x
Strong analytical, planning, organizational, and time management skills
X
Technical aptitude and effective communication skills are necessary to perform effectively in the position. from multiple sources
X