IT Team Manager, Centralized Application Support
Employment Type : Full-Time
Overview: As IT Team Manager, you’ll be a member of the bank’s IT Environment Management & QA department. This role will manage the Centralized Application Support team. This position leads technical resources and associates that provide high level support for the bank’s critical applications. Lastly, this position partners with peers, senior management, business units, and associate teams to align projects or tasks with wider organizational goals.Responsibilities:- Project and Product Management - Provides direction and oversight to IT projects and products. Assigns project tasks, drives project schedules, product releases, and conveys results or updates to the appropriate parties. Develops and utilizes methods of tracking performance.
- Managerial Functions - Establishes and monitors expectations to achieve company and department goals. Makes appropriate changes to IT policies, standards, procedures, and efficiencies in order to meet objectives. Manages the performance, training, and evaluation of assigned staff. Maximizes department achievements by providing professional development. Ensures bank needs are met through prioritization and resource allocation. Supports budget forecasting, capital planning and invoicing.
- Business Support - Directs programming, business analysis, or testing activities, including the determination of scope, time and cost estimates, and system impact within user requests. Facilitates system modifications within existing system architecture and assists with architectural changes as necessary. Elicits and refines business technology roadmaps, including setting priority and understanding cross team impacts.
- Technical Expertise - Serves as a technical expert and strategic leader to senior management, associates, and business units. Ensures that team activities comply with all appropriate configuration, change controls, and security standards. Participates in business meetings and special projects to provide insight on end-user needs. Keeps abreast of industry trends. Identifies and holds accountable vendors in support of system updates and maintenance.
Qualifications: Bachelor's Degree and 8 years of applications development or applications analysis experience. OR High School Diploma or GED and 12 years of applications development or applications analysis experience.
Additional Requirements:- Previous leadership for technical implementation.
- Knowledge of Standard Development Life Cycles (like Waterfall or Agile).
- Knowledge of system and data design.
- Management skills.
- Communication skills – interpersonal.
- Influencing skills.
- Business acumen/ knowledge.
- Project Management skills.
- Partnership and collaboration skills.
Preferred Qualifications:- Financial Services industry experience.