IT Support Specialist Details

IT Support Specialist

Drexel University - Philadelphia, PA

Employment Type : Full-Time

Job no: 496672
Work type: Full-Time
Location: University City - Philadelphia, PA
Categories: Drexel University, Westphal College of Media Arts & Design

About Drexel

Drexel is one of Philadelphia's top 10 private employers, a comprehensive global research university and a major engine for economic development in the region. With over 24,000 students, Drexel is one of America's 15 largest private universities. Drexel has committed to being the nation’s most civically engaged university, with community partnerships integrated into every aspect of service and academics.

Job Summary

The IT Support Specialist provides technical support for teaching, learning, research, and administration at Drexel's Westphal College of Media Arts & Design. The IT Support Specialist provides timely and effective tier 2 IT services; refers tier 3 issues to appropriate team members and vendors as needed; supports and troubleshoots Windows, macOS, and application deployments; and provides classroom AV support.

Required Qualifications

• No Minimum Educational Requirements for consideration.
• 2-3 years experience in the IT field are required.
• Acts collaboratively to provide timely and prompt turnaround for users.
• Uses excellent judgment when problem solving.
• High degree of professionalism, initiative, integrity, urgency, and motivation.
• Seeks out new responsibilities, generates new ideas, and practices self-development.
• Clearly and effectively expresses ideas and thoughts (verbally and in writing).
• Must be an active listener.

Preferred Qualifications

• A Bachelor's degree in related field if highly preferred.

Location

• University City.

Additional Information

• This position is classified as Exempt with a salary grade of I. For more information regarding Drexel’s Professional Staff salary structure, https://drexel.edu/hr/career/ducomp/salstructure/

Special Instructions to the Applicant

• Please make sure you upload your CV/resume and cover letter when submitting your application.

Advertised: Sep 7 2021 Eastern Daylight Time
Applications close: Oct 7 2021 Eastern Daylight Time