Employment Type : Full-Time
We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, hardware, and software. As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software. To be a successful help desk technician, you should be well-versed in all aspects of computer systems configuration, set up, and maintenance. You should also have excellent interpersonal and communication skills. Ability to clearly communicate technology solutions in a user-friendly, professional manner to all school constituents. Ability to bridge communication between technical staff and issues to users. Ability to troubleshoot and define problems and recommend/implement appropriate solutions. Must be able to prioritize issues, have a sense of urgency, and customer service orientation. Friendly, approachable, and engaging personality. Comfortable working with a range of personalities and learning styles. Outstanding work ethic. Self-directed, motivated, and a lifelong learner. Strong organizational skills, including use of an electronic log of issues and projects. Experience with a range of software, hardware and operating systems including Windows, Mac, ChromeOS, Microsoft Office, electronic whiteboards, Google Workspace, Blackbaud. Responsibilities and Duties: Serve as a single point of contact within the IT Department. Offer help services via phone, email, or in person to school constituents. Provide assistance to students, faculty and administration in navigating school-wide systems. Monitor and maintain the IT online help desk for faculty and administration. Maintain support log documenting reported issues and methods for resolving issues. Support students and faculty within computers and programs. Direct technology related requests to the appropriate personnel for follow up. Set up and maintain student, faculty and administration accounts in a multiple system environment. Set up and install computers, Chromebooks, monitors, printers, electronic whiteboards scanners and peripherals; relocate existing equipment as necessary. Troubleshoot and repair desktops, laptops, iPads, monitors, printers, electronic whiteboards, peripherals, cabling and other related devices. Point person for copier training and issues. Troubleshoot and coordinate repairs as necessary. Coordinate technology setups for school events. Other duties as requested by the CTO, CFO or President.