IT Support Specialist II Details

IT Support Specialist II

ZOOM+Care - Seattle, WA

Employment Type : Full-Time

What if healthcare fit into your busy schedule, and not the other way around?
What if waiting in the lobby was a thing of the past? What if you could get in and out of the doctor's office—with meds in hand—in less time than a coffee break? When you join the ZOOM+Care team, you'll work on the cutting edge of healthcare in America, helping turn "what if" into reality. Join us on our mission to deliver Twice. ½. Ten: That's twice the health, at half the price—with ten times the delight.
ZOOM+Care is looking for a smart, creative person who wants to change the world of Healthcare. We’re building a team of innovators, builders and relentless doers who are making healthcare more complete and delightful. We call it Twice-1/2-Ten: twice the care, at half the cost with ten times the customer delight.
We are looking for a super talented IT Support Specialist II who is passionate about technology and helping people. You will be providing technical assistance and support for all ZOOM+Care employees through tickets, phone or chat. Additional responsibilities include account provisioning, hardware configuration, inventory management, AV and phone system support, and special project support as needed. Some Highlights

• Providing technical assistance and support for all ZOOM+Care employees through tickets, phone, chat and in-person support at clinical locations as needed
• Coordinating with on-site and remote employees, vendors and contractors for all IT support
• Triaging help desk tickets and escalating appropriately when needed
• Executing 24 hour emergency support for ZOOM+Care employees during on-call rotation
• Deploying and maintaining mixed environment of MacOS and Windows devices
• Deploying and maintaining softwareTraining employees when implementing new hardware and software
• Developing new strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction
• Working with development team to provide end user support for internally developed software
• Following and enforcing organization security policies to protect customer data
• Maintaining inventory management system
• Coordinating with management and Facilities team to relocate, store, and transfer technical equipment between physical clinic locations
• Managing inventory management, AV and phone system support, and special project support

• 3 - 5 years experience providing technical support
• Experience working in customer-facing production environments
• Experience with the following technology:
• Windows Active Directory
• Atlassian JIRA
• Confluence
• Google GSuite
• Apple Hardware (imaging and repair)
• PC Hardware (imaging and repair)
• Operating Systems inc.
• MacOS/Windows/Linux Mobile operating Systems inc IOS and Android
• Networking inc. Cisco Meraki
• Remote Desktop Solutions
• IT Inventory Management and Procurement
• Excellent communication and customer service skills
• Excellent problem solving and analytical skills
• Ability to fill multiple roles simultaneously

• One or more technical certifications inc. COMPTIA A+, Network+, etc.
• Experience setting up/running retail locations
• Experience with legacy software solutions

• Exciting compensation and benefits package including Health & Wellness Benefits, 401K with employer match, Paid Time Off & Parental Leave, and additional benefits and rewards.